Billing Clerk

Position Summary:

Responsible for timekeeper/employee maintenance and client billing support. Billing support includes managing incoming requests, looking up client accounts, providing invoice copies, sending invoices out and assisting billing team in various client/billing related projects. Research and answer client account questions from attorney(s)/counsel, secretaries, and clients.

Essential Job Functions:


Billing Clerk

• Provide exceptional customer service to both internal parties and external clients of the Firm.
• Prepare documentation in accordance with Firm policy.
• Ability to effectively interact and communicate with attorneys, LAAs (assistants), administrative staff and clients.
• Review and verify accuracy of billing and supporting documentation as required.
• Research and respond to inquiries regarding billing issues and problems.
• Research and analyze client billing inquiries and returned mail.
• Provide input for new billing formats as needed.
• Understand and apply Firm billing policies.
• Understand and comply with individual client billing guidelines.
• Observe and maintain confidentiality of client and firm matters.
• Establish and maintain client billing files and billing notes for each attorney/counsel.
• Assist with special projects as needed.

Minimum Requirements:

• Associate Degree in Accounting, Business, or related discipline or college level accounting classes (in lieu of a degree) with 3-5 years or more hands-on office admin experience in a law firm or professional services environment.
• Elite 3E or equivalent accounting software experience.
• Demonstrated proficiency with MS Office.
• Excellent professional communications skills, both verbal and written.
• Strong organization skills and attention to detail.
• Ability to effectively manage multiple tasks through organizational and prioritization skills.
• Must display good judgment and make sound decisions.
• Must be flexible to change and be an enthusiastic supporter of departmental goals.
• Must be focused and persistent, with a willingness to ask direct questions.
• Flexibility to work additional hours, including weekends and evenings (particularly during the 4th quarter).
• Ability to maintain a high level of confidentiality is a necessity.