Team Lead, Resident Advocates, On-Call

Job Duties

Description

Do you know, you have the power to change the course of someone’s life?

Avivo employees do this every day, and we want you to join the team. At Avivo, our employees work with utter commitment to their clients, embracing the full person, believing in the dignity of all people.

Why This Role Matters

Avivo Village provides a safe, stable alternative to unsheltered homelessness — and every shift plays a role in creating that environment.

As an On‑Call Team Lead, you step in when coverage is needed, ensuring continuity of care, safety, and strong leadership for staff and residents. You’ll guide front‑line team members, respond to complex situations, and keep operations running smoothly in a dynamic, 24/7 environment.

This role is ideal for someone who is adaptable, confident in leadership, and ready to step in and support teams when it matters most.

This is an on‑call position with coverage needs across all shifts, which may include:

6:00 AM – 2:30 PM

2:00 PM – 10:30 PM

10:00 PM – 6:30 AM

What You’ll Do

Provide shift leadership and work direction to Resident Advocates during assigned coverage

Ensure a safe, secure, and respectful environment for residents and staff

Respond to urgent or complex participant situations using trauma‑informed and de‑escalation approaches

Support daily operations and maintain continuity of services during staff absences

Reinforce program expectations, policies, and best practices in real-time

Collaborate with leadership to communicate shift updates, concerns, and operational needs

Support staff in delivering person‑centered, harm reduction, and recovery‑oriented services

Maintain accurate documentation and reporting as needed during shifts

Foster a culture of teamwork, accountability, and respect

Minimum Education Required

Qualifications

What You Bring

High school diploma or equivalent

At least 3 years of experience providing direct services in behavioral health, housing, or a related field

At least 1 year of experience providing work direction, leadership, or supervision (formal or informal)

Strong ability to lead in fast‑paced, unpredictable environments

Experience supporting individuals experiencing homelessness, mental health challenges, or substance use

Knowledge of trauma‑informed care, harm reduction, and de‑escalation practices

Strong communication, problem‑solving, and decision‑making skills

Ability to step into different teams and shifts with flexibility and professionalism

Comfort working a variety of shifts, including days, evenings, overnights, weekends, and holidays

Commitment to culturally responsive, person‑centered work

Minimum Experience Required

What You Bring

High school diploma or equivalent

At least 3 years of experience providing direct services in behavioral health, housing, or a related field

At least 1 year of experience providing work direction, leadership, or supervision (formal or informal)

Strong ability to lead in fast‑paced, unpredictable environments

Experience supporting individuals experiencing homelessness, mental health challenges, or substance use

Knowledge of trauma‑informed care, harm reduction, and de‑escalation practices

Strong communication, problem‑solving, and decision‑making skills

Ability to step into different teams and shifts with flexibility and professionalism

Comfort working a variety of shifts, including days, evenings, overnights, weekends, and holidays

Commitment to culturally responsive, person‑centered work

Shift

Other

Number of Openings

2

Veterans Encouraged to Apply

Yes

Physical Required

No

Drug Test Required

No

Compensation

$30.86 - $38.58 / Hourly

Postal Code

55401

Place of Work

On-site

Requisition ID

15046

Job Type

Part Time

Job Benefits

What We Offer

Flexible, on‑call scheduling based on program needs

Opportunity to gain leadership experience across multiple shifts and teams

Meaningful, mission‑driven work supporting individuals experiencing homelessness

Access to training and development aligned with Avivo’s service models

Application Link