Fleet Coordinator

Job Description

Job Description

What You'll Do

• Serve as the primary point of contact for drivers via WhatsApp, phone, and text, resolving issues and escalating when necessary.
• Screen and onboard new drivers by verifying credentials, conducting vehicle inspections with photos, executing rental agreements, and collecting security deposits.
• Coordinate scheduled maintenance and repairs with GM service partners, manage vehicle breakdowns, and oversee our 4-hour reserve vehicle swap process.
• Monitor vehicle status, utilization, and rent collections using internal systems.
• Maintain accurate driver records, insurance documentation, and vehicle registrations to ensure compliance and audit readiness.
• Deliver a high level of customer service while balancing multiple priorities in a fast-paced environment.

What We're Looking For

• Fluent in both Spanish and English (spoken and written). Required.
• 2+ years of experience in fleet operations, rideshare/TNC operations, car rental, dealership service, logistics, or a similar customer-facing operations role.
• Highly organized, detail-oriented, and able to remain calm under pressure while managing multiple tasks.
• Comfortable using technology and operations management software.
• Valid California driver's license with a clean driving record.
• Willing and able to drive full-size SUVs for vehicle swaps and customer handoffs.
• Availability to work on call.

Nice to Have

• Familiarity with the San Diego professional driver community.
• Arabic or Farsi language skills.
• Experience with TCP regulations, DMV processes, or commercial auto insurance.