Lead Navigator

Job Description

Job Description

MISSION STATEMENT : To transform lives through love and service.

SUMMARY: The CARE Center Intake Navigator II performs various duties relative to the Intake/discharge and navigation. Primarily they are responsible for the ongoing assessment of clients with continued follow up to be sure he/she reaches their individual goals and exit to permanent housing. This role will work with Pinellas Homeless Management Information System (PHMIS) to open and close all client cases, provide goal setting and assessment of client needs. Overnight Navigators admit up to 120 homeless men and women who sleep 70 in the Food Center dining area-turned "dormitory" and 50 in outside Courtyard area.

ESSENTIAL DUTIES AND RESPONSIBILITIES : (These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at this time)

• Facilitate and ensure that there is staff coverage on main shift.
• Provide oversite and direction to staff when Manager or Supervisor are not present at shelter.
• Register all new clients between 2:30 p.m. and 6:00 p.m., using intake folders that include the individual's demographics, income status, and other information about their housing.
• Set attainable goals and monitor progress of clients to report to our Case Manager
• Provide assistance with the management of client volunteers.
• Routine monitoring of cleanliness in dining area/lounge
• Assist clients with varying needs, i.e. general information, housing, apartment searching, veteran assistance, and referrals
• Provide assistance with restroom access, showers, bus passes, environmental respite and use of a phone
• Use of Pinellas Homeless Management Information System (PHMIS)
• Follow up and evaluation on progress of clients then report to management on client progression
• Work with volunteers to make sure showers and laundry areas are functional and clean
• Scan clients into PHMIS for all meal services as necessary
• Making ID badges for new clients and replacements as needed
• Facilitate life-skill groups
• Knowledge of harm reduction, motivational interviewing and trauma-informed care.
• Ability to focus on moving client into Permanent Housing develop a Housing Plan with clients
• Complete necessary paperwork including incident reports, maintenance requests, and contact supervisor for all necessary instances
• Oversee Scanning ID’s for all clients at meal services
• Making ID badges
• Facilitate life-skill groups

OTHER RESPONSIBILITIES :

• Complies with all applicable training requirements
• Complies with all company safety, personnel and operational policies and procedures
• Complies with work schedule to ensure effective operations of Agency programs.
• Contributes positively as a member of a productive and cooperative team
• Performs other duties as necessary to fulfill the Society of St. Vincent de Paul South Pinellas Inc. Mission

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES : (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)

• Able to speak, write and understand English
• Possess basic computer skills
• Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups
• Flexible work schedule including evenings, nights, weekends and holidays
• Ability to set appropriate limits, work under deadlines and multi-task
• Ability to organize, prioritize, self-motivate, and deliver results
• Excellent communication and listening skills
• Possess strong work ethics
• Successfully pass Law Enforcement background screening
• Valid Florida driver’s license if driving an agency vehicle or a personal vehicle for company business
• Must have reliable transportation
• Participate in Agency Performance Quality Improvement (PQI) program and Accreditation /Reaccreditation process
• Mission-driven attitude supplemented with integrity and passion
• Adherence to the highest ethical standards, personally and professionally
• A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance
• Evidence of deep alignment with the Society of St. Vincent de Paul, South Pinellas Inc. Mission and Values
• This position requires a Level 2 background screening through the Florida Background Screening Clearinghouse. For more information on screening requirements, process, and disqualifying offenses, please visit the official Clearinghouse Education and Awareness website.

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)

• Basic computer skills
• Able to work in high population
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Speaking - Talking to others to convey information effectively
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one
• Negotiation - Bringing others together and trying to reconcile differences
• Approach the job with a positive “can do” attitude
• Completes proper incident forms
• Review prior cases and do checkups on clients

EDUCATION AND EXPERIENCE: (Pending on position and if prior to hire is approved by Chief Executive Officer, a comparable amount of training, education or experience may be substituted for the minimum education qualifications)

• This position requires a High School diploma or GED certificate
• Security training and/or experience in security
• Experience helping or working with homeless population
• Ability to adapt to a fast pace and changing environment

BENEFITS:

• Health Insurance
• Life insurance
• Dental Insurance
• Vision insurance
• Short- and Long Term Disability
• 120 hours of PTO accrued biweekly starting at day 1 of employment
• 13 Paid Holidays to include Employee’s birthday and Date of Hire
• 403(b) with employer match up to 3%

GENERAL PHYSICAL DEMANDS : These physical demands are representative of the physical requirements necessary for an employee to perform the essential functions of the job successfully. Reasonable accommodation can be made, if appropriate, to enable people with disabilities to perform the described essential functions of job. Working in an office/site requires prolonged sitting at the computer workstation; standing, bending, reaching, lifting up to 40lbs. and some driving. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment. It is also required to regularly sit, speak, and listen, the employee is also required to walk, use hands and fingers to type, operate equipment, and maintain records and notes. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

MENTAL DEMANDS : Must handle new and diverse work problems daily. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have the ability to listen objectively to people, perceive the real problem and assist in bringing issues to a successful conclusion. Must relate and interact with, volunteers, clients, contractors, visitors, and employees at all levels within the Agency.

WORK ENVIRONMENT : Environment will occasionally become noisy due to equipment operations and interactions among clients and staff. There may be the possibility of being exposed to communicable disease, possible exposure to verbal abuse or similar behavior from residents/clients. On an as needed basis, employees may be called upon to work outside of the established work schedule or work odd hours. All information associated with the Agency is confidential.

The Society of St. Vincent de Paul South Pinellas, Inc. is an Equal Opportunity Employer.