F&B Hostess

F&B Hostess

The F&B Hostess provides prompt, efficient, and friendly customer service to guests in our Fine Dining venues.

Primary Duties & Responsibilities:

• Conducts oneself in a positive and professional manner.
• Greet all guests in a friendly, open manner and provide prompt, courteous service.
• Smile and make eye contact, greet, welcome and invite our guests back.
• Maintain knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
• Engage guests with friendly conversation.
• Recite daily specials.
• Accommodate guest reservations.
• Keep reservation book neat, organized and up to date.
• Work with central reservations to accommodate guest requests.
• Work with VIP hosts to accommodate our players and special requests.
• Get to know guests and preferences for seating and certain menu selections.
• Escort guests to table with menus; return menus to podium as needed.
• Keep the podium neat and organized and inform management when supplies are needed.
• Keep menus in good repair and inform management when they need to be replaced.
• Utilize Restaurant yielding system.
• May utilize Micros system.
• Inform servers of filled or empty tables; may pour water or run for additional food items.
• Assist servers as necessary.
• Help resolve guest issues if requested.
• Maintain professional grooming and appearance according to the established grooming and appearance policies.
• Attend all meetings as required.
• Complete all required training satisfactorily.
• Always maintain the highest level of confidentiality.
• May work at other properties as needed.
• Perform all other duties as assigned within the scope of the position.

System Access: Agilysys InfoGenesis, Synkros, MICROS POS System and Konami

Upholds Odawa Casino Mission statement in all aspects of position:

Mission: We create excitement and memories.

Values: We create a culture that provides:

• A fun, rewarding, safe, and consistent environment for our Team Members.
• A warm reception, welcoming environment, and friendly atmosphere.
• An optimal entertainment experience through exceptional service.
• Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
• A contribution and connection to the community.

Minimum Qualifications:

• Excellent customer service skills.
• Reliable and conscientious.
• Strong understanding of gourmet dining atmosphere.
• Must be able to meet physical requirements of bending, kneeling, and reaching, and be able to be on feet for long periods of time.
• Must be able to handle busy periods during peak service times.
• Must be flexible with shift and days off with the ability to work overtime, weekends, holidays, and special events, etc., as needed.
• You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
• Exposure to loud and continual noise levels and a smoke-filled environment.
• Must be able to obtain a gaming license in accordance with the regulations established by the LTBB Gaming Regulatory Commission and be able to serve in the position under any other applicable law.

Preference: Applies to Native Americans in accordance with applicable tribal law.