WSS - Hotel Front Desk (GSA) 2

Job Description

Job Description

Guest Services Ambassador 2 (GSA 2): The On-Site Operations Specialist!

Your Challenge: Deliver Flawless Front Desk Service, Anchor Overnight Emergency Coverage, and Live On-Site to Ensure 24/7 Operational Excellence!

Ready for a unique and high-responsibility role that combines daily operational duties with mandatory on-site availability? Join Sandpiper Hospitality (SH) , one of the fastest-growing companies in the extended stay market , as our next GSA 2!

This position is the critical operational bridge between the daily management team and overnight safety. You'll work four front desk shifts (Monday–Thursday) and provide two On-Call Overnight shifts (Monday and Tuesday nights) . The role requires you to live in the hotel to ensure continuous operational excellence and compliance with the hotel’s fraternization policy.

The On-Site Mandate and Shift Structure

• Housing Requirement: You are required to live in the hotel and must comply with the fraternization policy.

• Primary Schedule: Typically works four "B" shifts (Front Desk, Monday–Thursday).

• On-Call Overnight: Responsible for on-call overnight shifts , typically Monday and Tuesday nights .

Your Essential Operational & Guest Duties

As the GSA 2, you are key to executing front desk administration, maintaining service standards, and providing necessary emergency coverage.

Key Responsibilities Include:

• Guest Satisfaction & Feedback: Routinely meet with and solicit comments from guests to maximize satisfaction. Respond to situations as they arise and manage guest conflict calmly.

• Front Desk Administration: Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events . Respond to guest service calls efficiently.

• Quality & Safety: Inspect studios and public spaces daily according to the Clean & Safe brand standards. Act according to procedure in the event of an emergency or accident and accurately follow all policies and procedures .

• Sales & Revenue: Execute the lead management process and review Studio Inventory daily to maximize studio revenue . Maintain effective sales of ancillary offerings to accommodate guests’ needs.

Team Support and Additional Duties

• Personnel Development: Assist with the training of all team members as necessary. Demonstrate to the team how to effectively follow the “Say Yes to a Simple Request” program.

• Property Support: Perform Laundry Duties (sorting, washing, drying, and folding linens/terry, cleaning facilities). Cross-train on the duties of all non-management staff members to provide essential backup as needed.

On-Call Overnight Specifics

• Emergency Response: Will respond only to emergencies and calls forwarded from the Overnight Headquarters for resolution.

• Availability: Must stay within 30 minutes of the hotel to be able to provide necessary guest response.

• Communication: Will carry the hotel’s cell phone when on overnight on-call shifts, responding appropriately when calls are forwarded for resolution.

• Work Tracking: Will clock in and out when fulfilling any and all duties of the overnight shift.

Ready to step into this critical on-site role that demands reliability, service excellence, and dedication to safety?