Logistics Support Specialist

Who We Are We’re a family-owned business, rooted in service and backed by 90 years of transportation expertise. Our Midwest roots run deep but our team members can be found throughout the U.S. serving a variety of industries including agriculture, automotive, electronics, freight forwarders, food grade, packaging, and retail. We are an organization that is committed to giving back to the communities we serve, celebrating our employees in their successes, dedication to our company values, and enabling further education for career advancement. Regardless if you’re a customer, carrier, or employee, you can expect a partnership rooted in honesty and a commitment to serve that honors our founder’s legacy. We’re setting the bar higher today, tomorrow and into the future. About The Job As the Logistics Support Specialist, you will provide critical administrative support to the Account Management and Carrier Manager teams to ensure the delivery of excellent customer service. This is a team-based role that supports a variety of department processes including order data entry, scheduling, track and tracing loads, and driver pick-up and delivery. Ideal candidates will have strong relationship building, communication, and organization skills. Responsibilities Enter and manage customer load tenders within the company's Transportation Management System (TMS). Communicate customer changes and needs to account management, carrier management, and sales teams Update customer TMS platforms with driver information, arrival and departure times, shipment documentation, and other customer-specific requirements. Schedule pickup and delivery appointments via phone and email while ensuring compliance with legal transit and operational requirements. Monitor shipment progress and assist with tracking and tracing activities to ensure timely and accurate load status updates. Communicate customer requests, shipment changes, and operational updates to Account Management, Carrier Management, and Sales teams. Create and maintain customer and location profiles within the TMS, ensuring all contact information and account records remain accurate and current. Collect, verify, and communicate shipment status information from carriers, drivers, and internal teams to customers in a timely manner. Assist with document management, including proof of delivery, lumper receipts, and other shipment-related paperwork. Support management initiatives aimed at improving operational processes, procedures, efficiency, and technology utilization. Maintain a professional, organized, and safe work environment. Perform additional duties and projects as assigned Requirements High school diploma or GED is required Possesses working knowledge of Office 365 products Prior knowledge of the logistics and transportation industry is preferred, but not required Prior experience with a TMS or CRM is preferred, but not required Strong customer service mindset and commitment to delivering a positive customer experience. Excellent interpersonal and communication skills, both verbal and written, that can be used for a variety of audiences Ability to problem solve and determine alternative solutions when necessary, allowing for prompt completion of work Strong attention to detail that can be seen by a high level of accuracy through work Exceptional time management and personal organization abilities Ability to professionally interact and collaborate with others in a team-oriented environment Benefits Affordable healthcare coverage for you and your family, including Health, Dental, Vision, and Life Insurance Health Savings Accounts and Flexible Spending Accounts Employee Assistance Program Long-Term Disability, Short-Term Disability, Basic Life Insurance & Voluntary Life Insurance Group Accident, Hospital Indemnity, Cancer, and Critical Illness coverage Casual dress, with company provided stipend for logo wear Tuition Reimbursement Program, including training and seminars for professional development 401K Retirement Plan & Profit Sharing Bereavement Policy Employee Recognition Program, including peer nominated awards and company provided lunches Paid Time Off, including vacation & sick time, paid holidays, jury duty PTO, and paid time to volunteer in your community Stutsman Logistics, Inc. is an Equal Opportunity Employer and is committed to providing all qualified candidates an equal chance to gain employment, free of discrimination and harassment. #J-18808-Ljbffr