Hotel Front Desk/Player Service Representative - $1000 Hiring Bonus

Job Description

Job Description

This position has up to a $1,000 hiring bonus for the Graveyard position only.

The Hotel/Player Service Representative is responsible for checking in and out all hotel guests while maintaining outstanding guest service and maximizing hotel revenue. Promotes club membership and facilitates all club/promotional transactions.

Duties:

• Check hotel guests in and out.

• Maintain a bank and perform cashiering duties.

• Work well with supporting departments (Reservations, Housekeeping, Information Desk).

• Maximize revenue with suite upgrades and rate integrity.

• Maintain a clean, presentable and welcoming workspace.

• Must be able to understand and explain the player tracking systems, comping guidelines, player benefits and usage.

• Use several computer applications simultaneously to analyze information and make appropriate decisions related to the Passport Loyalty Program.

• Recruit new Passport Rewards Members.

• Communicate current details on offers, events, and promotions.

Qualifications:

• Must be 21 years of age or older.

• Must be able to obtain a Gaming License and Alcohol Awareness Card.

• Customer service experience preferred.

• Must have previous cashiering experience.

• Must have 10 key and typing experience (30 WPM).

• LMS and Micros experience preferred.

• Must be able to tolerate areas containing secondhand smoke.