Employee Relations Manager

Job Description

Job Description

Employee Relations Manager (hybrid)

Pay Range: $85,000 - 92,000/year

Who We Are

Behavioral Health Group (BHG) is one of the largest networks of Joint Commission-accredited outpatient opioid treatment and recovery centers in the country, with more than 120 locations across 24 states and growing.

BHG provides medication-assisted treatment and counseling services in an outpatient setting, helping individuals build healthier lives and stronger futures. We believe addiction is a brain disease, not a moral failing, and that with Hope, Respect, and Caring, real recovery is possible.

Why BHG

Work with Purpose. At BHG, our work directly supports a mission of restoring lives, strengthening families, and improving communities. As our Employee Relations Manager, you will play an important role in creating a positive, fair, and consistent team member experience while helping leaders navigate complex workplace situations with confidence.

You will join a collaborative HR team that partners closely with leaders across a growing, multi-state organization.

What we offer:

• Hybrid work schedule with a combination of in-office and remote work
• Choice of three benefits programs, including medical, dental, vision, and life insurance
• 401(k) with discretionary company match
• Tuition reimbursement program
• Paid vacation, 11 paid holidays, and 2 floating holidays
• Opportunity to make an impact within a growing, mission-driven healthcare organization

What You Will Do

As the Employee Relations Manager , you will serve as a trusted HR partner and subject matter resource for employee relations across BHG's field operations. You will advise leaders on complex workplace matters, conduct investigations, support performance management, and help ensure employment practices are fair, consistent, and compliant.

Key responsibilities include:

• Lead and manage employee relations matters, including workplace complaints, investigations, performance concerns, disciplinary actions, and other sensitive team member issues.
• Conduct thorough, objective, and timely workplace investigations, including interviews, documentation, findings, and recommendations.
• Coach and advise managers on performance management, corrective action, conflict resolution, policy interpretation, and other employee relations matters.
• Partner with HR leadership and operational leaders to identify employee relations trends, root causes, and opportunities to improve retention, engagement, and the overall team member experience.
• Help ensure consistent application of employment policies and practices across a geographically dispersed, multi-state workforce.
• Provide guidance on terminations, promotions, transfers, compensation adjustments, and other employment decisions in partnership with appropriate HR teams.
• Partner with HR leadership and legal/compliance resources on complex or high-risk employee relations matters.
• Assist with the development, interpretation, maintenance, and implementation of employment policies and HR practices.
• Support responses to state and local agency inquiries, audits, requests for information, and other employment-related matters.
• Maintain accurate and confidential documentation of employee relations matters, investigations, and outcomes.
• Identify patterns and trends in employee relations activity and provide insights that help leaders proactively address workforce concerns.
• Support HR initiatives associated with organizational growth, change management, and mergers and acquisitions.
• Collaborate with Talent Acquisition, Talent Management, Total Rewards, and other HR partners to support BHG's broader people strategy.
• Model and advance BHG's Core Values of Hope, Respect, and Caring in every interaction.

What You Bring

• Bachelor's degree in human resources, Business Administration, or a related field, or an equivalent combination of education and relevant experience.
• At least 3 years of employee relations experience, including independently managing workplace investigations and complex employee matters.
• Working knowledge of federal, state, and local employment laws and HR practices, with experience supporting a multi-state workforce strongly preferred.
• Demonstrated experience coaching managers through performance management, corrective action, conflict resolution, and other sensitive employment situations.
• Strong judgment and the ability to objectively assess complex situations, identify risk, and recommend practical solutions.
• Ability to handle sensitive and confidential information with discretion.
• Strong written and verbal communication skills, including the ability to communicate effectively with employees and leaders at all levels of the organization.
• Strong organizational skills with the ability to manage multiple priorities and respond with an appropriate sense of urgency.
• Collaborative approach and demonstrated ability to work effectively across HR and operational teams.
• Strong business acumen and an understanding of how employee relations decisions impact both team members and business operations.
• Proficiency with Microsoft Office, including Excel, and experience working with HR information systems.
• Experience supporting mergers, acquisitions, or organizational integrations is a plus.
• Healthcare or multi-site operations experience is a plus.
• PHR, SPHR, SHRM-CP, or SHRM-SCP certification is a plus.

Physical Requirements and Working Conditions

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions unless doing so would create an undue hardship for the business.

• Ability to communicate effectively by phone, video, and in person.
• Vision sufficient to read correspondence, computer screens, reports, and other business documents.
• Ability to remain seated and work at a computer for extended periods.
• Periodic bending, stooping, and stretching.
• Ability to work effectively in an environment with changing priorities, deadlines, and occasional periods of high activity or stress.
• Keyboarding and computer use for extended periods.

Disclaimer

The above statements are intended to describe the general nature and level of work performed by team members assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. Team members may be asked to perform duties outside of their normal responsibilities from time to time, as business needs require. This job description may be updated at any time.

BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.