Customer Service Representative - Entry Level - Portland, MI

Job Description

Job Description

Make a Career, Not Just a Job

We’re a growing insurance agency looking for a friendly, motivated Customer Service Representative to join our team. This role is perfect for someone who enjoys helping people, solving problems, and building lasting relationships with clients. You’ll be a key part of our agency’s success and our customers’ peace of mind.

What Makes Us Different

We know great employees have options—here’s why our team chooses to stay with us:

People-first approach: We genuinely care about our employees and our clients.

Supportive leadership: You’re never “just a number” here. Your ideas and growth matter.

Stability with opportunity: A local agency feel with long-term career potential.

Training & mentorship: We invest in your success from day one.

Our Culture

Collaborative, respectful, and upbeat

Team members support one another and celebrate wins together

Professional, yet friendly—where hard work and good humor go hand in hand

Focused on personal growth, accountability, and service excellence

Compensation & Benefits

Pay: $40,000 - $60,000 (Base + Commission)

Full-time, consistent Monday - Friday schedule

On-the-job training and ongoing development

Opportunities for advancement within the agency

A stable, in-person role with a reliable team

Career Growth Opportunities

Many of our team members grow into:

Sales or account management roles

Leadership opportunities within the agency

If you’re motivated and eager to learn, we’ll help you build a long-term career.

Frequently Asked Questions

Do I need insurance experience?

Insurance experience is helpful but not required. We provide the training and support to help you succeed.

Do I need an insurance license?

Insurance licensing (Property & Casualty) preferred, or willingness to complete required licensing (Licensing support is available; required licenses must be obtained within 30 days of hire)

Is this a sales role?

This is primarily a customer service role. While some cross-selling may occur, the focus is on helping and supporting clients.

Is this position in-office or remote?

This is an in-person position at our agency.

What does a typical day look like?

You’ll interact with customers by phone and in person, handle service requests, update records, and work closely with the team to ensure excellent service.

Is there room to grow?

Yes! We actively promote from within and support professional development.

Ready to Make a Difference?

Join our team as a Customer Service Representative and help provide outstanding support to our valued customers. We’re excited to meet someone who’s ready to grow with us!

No prior experience is necessary

Apply for the position today by completing the form and completing the assessment.

Responsibilities

What You’ll Do

As a Customer Service Representative, you’ll be the go-to resource for our clients by:

Handling customer inquiries and resolving concerns with professionalism and care

Providing clear information about insurance products and services

Troubleshooting and resolving product or service issues

Documenting and updating customer records accurately

Maintaining knowledge of evolving products, services, and agency processes

Building strong, trusted relationships with clients

Requirements

What We’re Looking For

Previous experience in customer service, sales, or a related field

Strong communication skills (written and verbal)

Ability to build rapport and trust with clients

Positive, professional attitude

Strong organizational skills with the ability to multitask and prioritize

Comfortable working in a fast-paced, team-oriented environment

Insurance licensing (Property & Casualty) preferred, or willingness to complete required licensing (Licensing support is available; required licenses must be obtained within 30 days of hire)

Apply today—we look forward to welcoming you!

Benefits

• Paid Time Off (PTO)
• Career Growth Opportunities
• Hands on Training
• Mon-Fri Schedule