Customer Service Representative

General Information

Name


Customer Service Representative


Employment Type


Direct Hire


Position level


Full-time


Virtual/Remote?


No


Labor Category


Office


Date


04-May-2026


City


Taunton


State


Massachusetts


Country


United States


Ref #


9247856871


Description & Requirements

Description

Job Title: Customer Service - Administrative Assistant
Direct Hire
Location: Taunton, MA
Salary: $50,000 - $62,000 per year
Employment Type: Full-Time
To Apply: Please send your resume to View email address on click.appcast.io

Job Summary
The Customer Service -Administrative Assistant is responsible for delivering excellent day-to-day service to customers while supporting internal administrative operations. This role serves as a key point of contact for clients and plays an essential role in ensuring
smooth office functionality.

Key Responsibilities
Customer Service

• Serve as the primary point of contact for customer inquiries
• Respond to customer questions via phone, email, and in person
• Resolve issues efficiently and professionally
• Assist with processing orders, returns, and service requests
• Maintain and update customer account information

Office Administration

• Manage incoming calls, emails, and mail distribution
• Support daily office operations including scheduling, filing, and correspondence
• Maintain office supply inventory
• Keep accurate records and databases
• Perform general administrative duties and help maintain a clean, organized office environment
• Prepare reports, documents, and presentations in collaboration with senior team members
• Assist with operational documentation such as job folders
• Support onboarding of new employees and assist with employee inquiries

Required Skills & Qualifications

• High school diploma or equivalent required (Associate's or Bachelor's degree in Business preferred)
• 3-4 years of experience in customer service and/or administrative roles
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office and/or Google Workspace
• Excellent organizational and multitasking abilities
• Strong problem-solving skills and attention to detail

Preferred Qualifications

• Experience with Microsoft Excel
• Familiarity with QuickBooks
• Knowledge of office management tools and procedures
• Ability to work both independently and as part of a team

Join Kelly Services and take the next step in your career with a stable, full-time opportunity offering competitive pay and growth potential. Apply today!

To Apply: Please send your resume to View email address on click.appcast.io

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.