Sales Support Supervisor

Sales Support Supervisor

Join us as we empower the world to work out, creating healthier lives together. We are seeking a detail-oriented and people-focused Sales Support Supervisor to lead our Sales Support team and help drive operational excellence across the sales organization. This role is ideal for a high-performing sales support, customer operations, or revenue operations professional ready to grow their leadership responsibilities while remaining hands-on in day-to-day operations.

As a key member of Revenue Operations, you will partner closely with Sales, Finance, Operations, Marketing, IT, and Legal to improve processes, support efficient deal execution, and deliver a best-in-class customer experience. You will directly lead a team of 12 employees (8 Sales Support Specialists, 3 Key Account Support Specialists, and 1 CPQ Analyst), fostering accountability, collaboration, and continuous development.

Who Will Be Successful in This Role?

• A sales support or operations professional looking to take the next step in their leadership career.
• A player-coach who enjoys developing others while staying close to the work.
• A collaborative problem solver who thrives in a fast-paced, customer-focused environment.
• Someone who values accuracy, accountability, and continuous improvement.

Hybrid schedule: Monday & Friday remote; Tuesday–Thursday in-office at our Rosemont, IL office.

As our Sales Support Supervisor, you will:

People Leadership & Development

• Lead, coach, and develop a team of Sales Support, Key Account Support, and CPQ professionals.
• Drive performance, accountability, employee development, and ongoing coaching through regular feedback and 1-on-1s.
• Support hiring, onboarding, and training initiatives that build team capability and sales support expertise.

Quoting & Operational Excellence

• Oversee quote preparation and review, serving as the escalation point and final reviewer for complex quoting, pricing, and policy compliance matters.
• Manage and enhance sales support processes, reporting, and tools, including Salesforce, Qvidian, and CPQ platforms.
• Monitor key operational metrics, service levels, and workflow efficiency while driving continuous process improvements.

Cross-Functional Partnership & Training

• Partner with Sales, Finance, Operations, Marketing, IT, and Legal to support efficient deal execution and resolve operational challenges.
• Lead onboarding and training initiatives while driving adoption of sales support processes, tools, and best practices.

What Life Fitness / Hammer Strength is looking for in our Sales Support Supervisor:

• 5+ years of experience in sales support, customer operations, revenue operations, quoting, order management, or a related B2B environment.
• Demonstrated leadership experience through supervision, mentoring, training, project leadership, or cross-functional ownership.
• Experience with CRM, quoting, proposal, or CPQ platforms; Salesforce experience preferred.
• Strong communication, organizational, analytical, and problem-solving skills.
• Proven ability to build relationships, influence stakeholders, and drive process improvements.
• Bachelor's degree or equivalent experience preferred.

At Life Fitness / Hammer Strength, we think customer first, play as one team, and raise the bar on fitness innovation —in the gym and in every corner of our facilities. We persevere and get it done, with a clear purpose to inspire each other to live healthier lives. If you're ready to bring out the best in people while powering the future of fitness manufacturing, we invite you to apply.

Life Fitness / Hammer Strength takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential. If you feel the position is right for you, we invite you to apply. We'll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description, then we'll hop on a call to get to know you and your experience and discuss the position in more detail. If it's not the right opportunity this time, we'll always let you know.

Life Fitness / Hammer Strength offers a comprehensive package of benefits for full-time team members, including, but not limited to: a 401(k) savings plan with 4% employer match; medical, dental and vision insurance, parental, medical and military leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, paid vacation days beginning at 13 days annually, paid sick leave as provided under state and local paid sick leave laws, company paid short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance, hospital indemnity; identity protection, legal services, adoption assistance, tuition assistance, commuter benefits, employee discounts, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

Life Fitness / Hammer Strength is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness / Hammer Strength complies with all applicable federal, state, and local laws regarding employment, recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that Life Fitness/Hammer Strength will never ask for your financial information at any part of the interview process, including the post-offer stage, and will only correspond through "@lifefitness.com" or "@indoorcycling.com" domain email addresses or "View email address on click.appcast.io" for U.S. opportunities.

Life Fitness/Hammer Strength does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.