Operations Manager / Facilities Engineer, Commercial Real Estate

Job Description

Job Description

IRG Realty Advisors (IRG RA) provides comprehensive commercial real estate solutions for entrepreneurial owners/investors, corporations, institutional and governmental clients. Currently the largest management services company headquartered in the state of Ohio, our portfolio has over 100 million square feet of assets in 31 states. The profile includes Commercial Office & Retail, Industrial, Warehouse, Multi-Family properties, and Land properties. 

IRG RA provides specific emphasis and unique experiences in developing and managing large, complicated mixed-use projects. IRG RA’s Core Purpose is to Improve communities by developing and implementing innovative real estate solutions through customized approaches that surpass our clients' expectations. 

As an Advisory firm, our approach is to connect all the elements that can affect the performance of a commercial real estate investment and bring those together into a cohesive strategic recommendation of value enhancement. This is accomplished with an eye toward each step of the real estate life cycle, from acquisition to repositioning to stabilization to exit planning. Through our independent yet coordinated service lines, IRG RA advises our clients on Property and asset Management, Transaction Management, Development Services, Project Management, Consulting, and Facility Management.

We are looking for passionate, enthusiastic associates who are committed to professional development and focused on achieving unparalleled results for our clients and partners.

Job Summary:

This position is within the Property Management division of IRG Realty Advisors and will assist the Property Manager in the overall operation and maintenance of the property, as well as be responsible for planning, overseeing, and leading projects. General responsibilities will pertain to plans, organization, direction, and control of the operational activities of the property to meet the tenant and client needs. 

Essential Job Functions:

• Provides hands-on diagnosis of building systems and infrastructure, including HVAC, plumbing, electrical, life safety, and fire protection/suppression.
• Manages several moving project parts of a project simultaneously.
• Ensures projects are on time, on budget, and within scope.
• Understands delivery, usage, and measurement of utilities and possesses skills to track and reduce consumption of utilities. Manage tenant utility billings, utilizing appropriate calculation methods.
• Maintain appropriate standards of physical maintenance and facilities operations.
• Supervises Contractors for all site and building needs, including responding to emergencies, even when after-hours. Drafts best practice scopes, collects and reviews bids, and prepares maintenance contracts for all site and building systems and needs, and manages those contracts while overseeing and reviewing their work. Reviews, properly codes against the budget, and approves invoices via an online software system.
• Communicate with tenants regarding operational needs, including troubleshooting, comparing requests to lease language, and facilitating property maintenance when the tenant is affected.
• Oversees and manages the online work order system to ensure preventative maintenance and day-to-day work orders are completed within lease requirements and best practices, and in a timely manner. 
• Request tenant maintenance direct bills, if any, to the property accountant to be added to the rent statement.
• Troubleshoot/value-engineer complex maintenance problems, develop creative solutions, and perform complex maintenance duties, as necessary, to find the most cost-effective and efficient solution.
• Interfaces with contractors and vendors; Creates written specifications and secures bids for services in accordance with the established bid process.
• Researches and evaluates new maintenance products and procedures. 
• Solicits bids and negotiates with vendors for goods and services. Holds vendors accountable for the quality of work, billing accuracy, and adherence to property policies and procedures for all projects.
• Establishes schedules for repairs and preventive maintenance and ensures they are completed.
• Prepares and makes recommendations for the annual maintenance budget. Implements approved budget on a day-to-day basis and is accountable for operating the property within the budget guidelines 
• Develops and enforces operational protocol to ensure energy-efficient facility operation. Works with utility providers to discuss efficiency projects and rebate opportunities. 
• Assists the Property Manager with developing fiscally responsible operational and maintenance policies, procedures, and plans.
• Prepares and makes recommendations for the annual maintenance budget. Implements the approved budget daily and is accountable for operating the property within the budget guidelines and management of annual operating and maintenance budgets.
• Maintain and manage property library files, building drawing files, as-builts, panel schedules, annual deliverables, contacts, and vendors.
• Utilize engineering, technical, and property knowledge to assist tenants with current work and fit-up needs.
• Create exhibits and assist leasing with necessary information, including square footage and building data. Strategize on layouts and locations.
• Manage site security, including contacting the authorities when necessary; assist in creating badges and maintaining the badging system; manage keys; verify buildings are secure; and provide new solutions to maintain a high level of security.

• Follows the guidelines of the IRGRA WORKFLOW Program to include elements of Vacancy Management (Vacancy Characterization and Review), Tenant Retention (Tenant Walkthrough, Tenant PM Compliance, Tenant Space Compliance), Compliance (Elevator Inspection), Fire System (Fire Riser Inspection, Fire Pump. Flow Test, Fire Panel Inspection, Sprinkler Pipe Integrity Testing, Impairment Management, Fire Protection, Analysis, Fire Pump Run, Fire Sprinkler Test, Backflow Inspection), Environmental (Water Treatment Test, Monitor Well Test, UST/AST Review), Operations (Site Inspections, Site Walkthroughs, Hot Work Management, Read Meters, High-Voltage Tests, Infrared Tests, Roof inspections, HVAC inspections, Grounds Review, Winterization), Leasing Support (Pre-Tour Review, Manage Tenant Improvements, Close-Out Walkthrough) and Budget/Capital (Budget Preparation, an inspection of Elements Under Service Agreements, RFP Preparation, Capital Plan Reforecast and Manage Capital Projects)

Skills/Qualifications:

• High school or Bachelor’s Degree or equivalent experience
• Minimum 3-5years’ experience in the facility or property management field
• Strong ability to multi-task and work with deadlines under pressure
• Excellent communication and organizational skills
• Knowledge of Microsoft Outlook, Word, Excel, PowerPoint, and/or CAD is very beneficial
• Physical Demands: the ability to lift 50 pounds
  

Employment Disclosures

IRG Realty Advisors participates in E-Verify. For more information on E-Verify, please visit e-verify.gov.

IRG RA provides equal employment opportunities. Discrimination of any type will not be tolerated. IRG RA is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, email View email address on us.fitly.work.

All offers of employment are contingent upon successful completion of a background check and drug screening, conducted in accordance with applicable federal, state, and local laws, and only after a conditional offer of employment has been made.