Project Support Associate

Position Summary The Project Support Associate provides essential administrative, operational, and cross-functional support across front-end reception functions and key internal departments including Human Resources, Accounting, and Payroll. This role plays a critical part in supporting Unclaimed Property (UCP) compliance processes, ensuring accurate documentation, communication, and coordination of due diligence mailings in alignment with state requirements. The ideal candidate is highly detail-oriented, organized, and capable of managing sensitive information with professionalism and confidentiality. Strong communication skills in both English and Spanish (spoken and written) are required. Key Responsibilities Front-End & Administrative Support Provide front desk receptionist support, including greeting visitors, answering incoming calls, and directing inquiries appropriately Assist with general administrative tasks to support daily business operations across departments Support HR and Accounting teams with clerical and coordination tasks as needed Unclaimed Property (UCP) Compliance Support Assist in producing approved due diligence mailings for all reportable UCP in accordance with state regulations Ensure proper documentation of all outgoing UCP mailings for audit and compliance purposes Monitor and track email responses received from UCP mailing recipients and accurately document all contact activity Verification & Data Integrity Verify personal information received from respondents to confirm identity and ensure communication is with the rightful payee Maintain accurate records of verified contacts and supporting documentation in compliance systems Payroll Coordination Support Compile verified respondent information into the required format specified by the Payroll team Provide complete and accurate documentation to the payroll team for potential reissue processing Escalate payroll-specific or complex cases to the designated Payroll contact for resolution Communication & Customer Support Communicate professionally with respondents via email and telephone regarding general UCP inquiries Provide clear, accurate, and courteous explanations of the UCP process Ensure all communication is documented in accordance with compliance standards Respond appropriately in both English and Spanish, maintaining a high level of professionalism Required Skills & Qualifications Bilingual: Fluent in English and Spanish (spoken and written) Strong attention to detail and organizational skills Excellent written and verbal communication abilities Ability to handle confidential and sensitive information appropriately Proficiency in email communication and basic office systems Ability to prioritize tasks in a fast-paced, compliance-driven environment Customer service or administrative support experience preferred Preferred Experience Experience in administrative support, payroll coordination, HR support, or compliance-related roles Familiarity with documentation processes and recordkeeping standards Exposure to accounting or payroll operations is a plus #J-18808-Ljbffr FLORES