IX Mid Market & Commercial Revenue Architect Manager

Responsibilities Team Leadership & Coaching: Recruit, develop, and lead a high‑performing team of Revenue Architects. Provide consistent coaching on account strategy, executive presence, and value realization. Revenue Transformation Strategy: Partner with senior GTM leaders to design and oversee the execution of strategies that modernize their revenue operations through Gong’s AIOS. Develop a distinct point of view for how Gong drives these outcomes for customers specifically in the financial services and healthcare industries. Workflow Architecture Oversight: Guide your team in mapping current‑state customer processes to AI‑driven workflows that translate to revenue outcomes. Adoption and Change Management: Drive adoption initiatives that foster behavior change and embed Gong into daily team rhythms across the IX customer segment. Value Realization: Empower your team to use data‑driven insights to quantify measurable business outcomes that demonstrate Gong’s ROI and strategic value. Renewal and Expansion Management: Own the aggregate renewal strategy and execution for the team, partnering with cross‑functional leaders on growth and NDR. Cross‑Functional Collaboration: Partner with internal leadership teams (Product, Sales, Marketing) to ensure an exceptional and seamless customer experience throughout the entire journey. Qualifications 2+ years of direct people‑management experience leading Customer Success, Account Management, or Professional Services teams in a B2B SaaS company. 6–10+ years of total proven experience in customer‑facing roles (CSM, AM, Implementation, or similar). Experience working with Financial Services or Healthcare customers, or professional work experience in those industries. Proven track record of coaching others to own relationships with senior (VP and C‑suite) stakeholders and lead value/ROI conversations. Passion for driving customer centricity by leveraging internal stakeholders such as Sales, Product, Support, Marketing, and executives. Excellent communication, negotiation, and presentation skills, with the ability to influence at the leadership level. Data‑driven mindset with a focus on delivering measurable outcomes and tracking team‑wide KPIs. Passion for driving customer outcomes and contributing to a high‑performing and accountable work culture. Our Managers are self‑stutters who excel in high‑paced environments and thrive in change and ambiguity. Our top leaders have a growth mindset, pride themselves in being coachable, and are dedicated to winning together, enjoying the ride, and challenging conventional wisdom. Perks & Benefits Medical, dental, and vision plans designed to fit you and your family’s needs. Wellbeing Fund – flexible wellness stipend to support a healthy lifestyle. Mental Health benefits with covered therapy and coaching. 401(k) program to help you invest in your future. Education & learning stipend for personal growth and development. Flexible vacation time to promote a healthy work‑life blend. Paid parental leave to support you and your family. Company‑wide recharge days each quarter. Work‑from‑home stipend to help you succeed in a remote environment. Compensation The annual salary hiring range for this position is $97,300- $140,000 USD. Compensation is based on factors unique to each candidate, including, but not limited to, job‑related skills, qualification, education, experience, and location. At Gong, we have a location‑based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets. Equal‑Opportunity Employer : Gong is an equal‑opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law. #J-18808-Ljbffr Gong