Collections Specialist

Collections SpecialistLocation: Centralia, MODuration: 12 months contract (High Possibility of Extension)Hybrid: Monday and Friday remote, in office Tuesday Wednesday and Thursday. Work schedule: 8:00AM - 4:30PM Mon-FriKey ResponsibilitiesManage a portfolio of accounts, assessing receivables and prioritizing work to meet objectives.Analyze accounts to identify trends, issues, and root causes, and develop solutions to improve outcomes.Plan and execute weekly customer outreach, documenting progress and providing status updates.Partner cross-functionally to resolve account issues and negotiate resolutions within scope of authority.Perform core AR tasks including reconciliations, credit holds/releases, statements, dunning, and bad debt recommendations.Handle customer inquiries, resolve disputes, and maintain accounts (short-pays, chargebacks, credit memos, payment issues).Excellent written and verbal communication skills, with the ability to interact professionally with internal stakeholders and customers.Ability to work both independently and collaboratively within a team setting.Education & Experience2 years of Accounts Receivable experience, including a foundational understanding of AR processes such as invoicing, aging, and cash application.1+ year credit/collections experience preferredBachelor's degree in Accounting, Finance, Business, or a related field preferred (or equivalent combination of education and experience).Experience with JD Edwards (AR) (highly desirable)Basic to intermediate Microsoft Excel skills (data entry, simple formulas; pivot tables and data analysis a plus).