Personal Injury Case Manager

Job Description

Job Description

Benefits:

• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Personal Injury Firm is seeking a highly organized and proactive Case Manager Paralegal to assist in managing personal injury cases through the treatment phase.

This role is critical in ensuring clients stay on track with treatment, records and bills are properly requested and organized, and case progression moves efficiently toward demand readiness.

The ideal candidate is detail-oriented, easy to work with, team-oriented, compassionate with clients, and comfortable handling a high-volume caseload in a fast-paced environment. Personal injury experience is preferred.

Responsibilities

• Communicate with clients regarding treatment status and appointments
• Monitor gaps in treatment and follow up with clients promptly
• Coordinate referrals and scheduling with medical providers
• Request and track medical records and billing
• Maintain organized electronic case files
• Update case status notes and comments consistently
• Assist attorneys and staff with case progression strategies
• Review files for missing documentation or outstanding items
• Verify balances, liens, and treatment progression
• Work closely with intake, records, and demand teams
• Help move files efficiently toward demand readiness
• Utilize office technology and AI-integrated workflows to improve efficiency, organization, and case tracking

Qualifications

• Personal injury experience preferred
• Heavy computer and technical skills required
• Strong communication and organizational skills
• Easy to work with and able to collaborate well with staff and clients
• Ability to multitask and prioritize workload
• Comfortable working in a fast-paced environment
• Strong attention to detail
• Experience with medical records and billing preferred
• Ability to professionally communicate with clients and providers
• Proficient with Microsoft Office, Adobe and case management systems
• Adaptable and comfortable learning new technology and AI-assisted systems
• Bilingual is a plus

What We Offer

• Competitive compensation based on experience
• Supportive team environment
• Opportunity for growth and advancement
• Hands-on involvement in case management
• Modern systems and technology-focused workflows
• Meaningful role helping injured clients through recovery and case progression