Nurse Manager- Med/Surg

Manager

Under general supervision of the Director, the Manager assists in coordinating participation in Performance Improvement activities to assure continuous Quality Improvement. This leadership role mentors, provides guidance, clinical expertise, and functional direction to members of the health care team while optimizing available resources to achieve optimal patient outcomes. Provides patient care coordination, staff education and competency validation, and organization of quality/performance improvement activities.

Every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties the incumbent will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position.

• Assists the Director with all department activities to assure a coordinated effort in fulfilling departmental responsibilities with the mission, vision, and values of the hospital.
• Coordinates, facilitates, and manages safe care for inpatients. Directs and evaluates nursing care. Monitors patient care activities and ensures the proper application of department policy and procedure and adherence to National Patient Safety goals. Ensures that nursing care is based on the nursing process and evaluates the effectiveness on an ongoing basis.
• Troubleshoots problems and serves as a clinical resource and mentor to all staff members in the applicable inpatient nursing departments, regularly providing coaching and feedback.
• Ensures appropriate equipment and supplies are available and resources are utilized in the most efficient manner possible.
• Demonstrates effective communication with all members of the interdisciplinary team including physicians.
• Provides support and educational resources for staff, participates in planning and provision of education, and ensures staff competency validation.
• Collaborates with staff and other disciplines to improve processes related to patient care and satisfaction using QI/PI tools.
• Conducts purposeful leader rounding on patients. Investigates incidents and patient complaints, performing service recovery.
• Performs discharge calls to provide patient follow up.
• Steps into the staff role whenever needed. Delivers appropriate care to patients, at a competent level, according to the needs of the patient/population served.
• Administers and reconciles medications appropriately.
• Adheres to infection prevention protocols.
• Demonstrates an understanding of patient rights, including those pertaining to confidentiality, informed consent and privacy.
• Demonstrates adaptability, problem solving and professional behavior at all times.
• Participates in continuous Quality Improvement programs.
• Actively participates in hospital and departmental group meetings and committees.
• Actively participates in survey readiness activities and ensures compliance with all regulatory standards.
• Abides by the HMH Legal Compliance Code of Conduct.
• Maintains patient confidentiality and appropriate handling of PHI.
• Maintains a safe work environment and reports safety concerns appropriately.
• Performs all other related duties as assigned.