Orthopaedic Triage Nurse

Orthopaedic Triage Nurse

Job Category: Clinical Support

Location: Des Moines Orthopaedics - West Des Moines, West Des Moines, IA 50266, USA

Position Type: Full-Time

Position: Hybrid, working from home 4 days a week and 1 day a week in office

Description

Looking for a change in your career? Des Moines Orthopaedic Surgeons, P.C. (DMOS) are seeking a Triage Nurse to join our team to assist patients via the phone with concerns related to their orthopaedic journey specifically in the intake and procedural follow up care. After on-site training, this role is a full-time, hybrid position, where you will work from home 4 days a week and 1 day a week in office. Support for providers and patient care will primarily be handled via phone conversations with patients and physician care teams. In office day should provide opportunity to build a working relationship with providers and their care teams.

As a Triage Nurse, you will provide clinical advice to our patients relating to the orthopedic care they received in office and/or during a procedure. You will be part of a larger subspecialized triage team, and provide support for each other when needed. You will work remotely in a HIPAA compliant space within your home 4 days a week and 1 day a week in office with provided equipment (utilizing your existing internet connection). You will be an important part of a care team assisting with providing timely response to patient questions and care.

Here's what you can expect:

• Providing high-quality clinical advice to patients via the phone by listening, taking quality notes, documenting in the EHR and collaborating on patient care.
• You will be on the phone for extended periods of time which may seem unnatural; you will regularly and accurately document in a patient's chart relating to any communication to the patient and the care team.
• A fast-paced, specialized environment of supporting patient care by communicating with the provider team of Physicians and Physician Assistants, via electronic medical record system, secure messenger systems and/or phone to ensure appropriate clinical advice is given based on current protocols.

What we're looking for:

• Ability to prioritize and quickly shift gears to ensure patient concerns related to pre and post-procedure care are handled in a timely fashion.
• Experience working in an orthopaedic clinic or urgent care setting; and successful experience providing telephonic triage in a busy clinic.
• Strong listening and communication skills to appropriately address patient questions and care, and translating information to the care team.
• You practice the art of listening, asking clarifying questions, and avoiding interrupting your patient.
• Active RN or LPN license OR CMA Certification in good standing.

Why DMOS?

• Supportive team to assist with patient care and provide back up for work life balance.
• No nights and no weekend hours
• Outstanding 401(k) with an annual company profit sharing contribution (even if you don't participate in the match program).
• Health, dental, and vision insurance including six paid holidays and a generous PTO accrual program for full time staff to earn up to 27 days a year.
• We celebrated 70 years of orthopedic care in 2025!

Apply today by viewing our opportunities from the dmos.com/about/careers page. Qualified candidates will hear from our recruiting team within two business days of a completed application to start the selection process.

DMOS is a privately held medical facility. Candidates who receive a conditional offer of employment at DMOS will be required to complete a criminal background check, federal background checks, education verification, reference checks, and an initial TB test.

Please note: DMOS values your privacy. DMOS will not ask a candidate for private personal information, such as social security number/date of birth, until after an offer is accepted. DMOS will not contact candidates through any other site outside of UKG or @DMOS email addresses. DMOS does not contact candidates through Indeed. Please do not respond to Indeed requests for DMOS. You may email View email address on click.appcast.io for more questions.

Qualifications

Education: Associates Degree or better in Nursing. Bachelor Degree or better in Nursing preferred.

Licenses & Certifications: Preferred Nurse or CMA Certification.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.