Call Center Technician I (Remote ) US ONLY

Call Center Technician I (Remote) US ONLY

North Decatur, GA, United States

About the Job Call Center Technician I (Remote) US ONLY

Education and Experience:

• Plus would be experience working in Cable.

• People who have call center experience are best for this role, this is NOT an IT role or Network related.

Knowledge, Skills and Abilities:

• Excel
• Call Center experience
• Good email and verbal communication skills

What You'll Do:

Job Responsibilities:

• Technical Call Center, running a rebuild for the network.
• Open and close tickets - make sure ticket info is correct, open it and start the process and close them out at the end of the day.
• Use internal ticketing system.
• Ensure all devices that were online at the beginning are online at the end, if not they need to troubleshoot.
• Ability to look at 4-5 tools and check what on and offline.
• Excel is needed for tracking and updating.
• Heavy email communication and chat.

Note: Location: Remote but may require onsite work in Atlanta - must be local and vaccinated

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