Call Center Technician I (Remote ) US ONLY
Perun HR
Decatur, GA
- Remote job
Call Center Technician I (Remote) US ONLY
North Decatur, GA, United States
About the Job Call Center Technician I (Remote) US ONLY
Education and Experience:
- Plus would be experience working in Cable.
- People who have call center experience are best for this role, this is NOT an IT role or Network related.
Knowledge, Skills and Abilities:
- Excel
- Call Center experience
- Good email and verbal communication skills
What You'll Do:
Job Responsibilities:
- Technical Call Center, running a rebuild for the network.
- Open and close tickets - make sure ticket info is correct, open it and start the process and close them out at the end of the day.
- Use internal ticketing system.
- Ensure all devices that were online at the beginning are online at the end, if not they need to troubleshoot.
- Ability to look at 4-5 tools and check what on and offline.
- Excel is needed for tracking and updating.
- Heavy email communication and chat.
Note: Location: Remote but may require onsite work in Atlanta - must be local and vaccinated
Or refer someone
Perun HRVacancy posted 6 days ago
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