Customer Service Manager - State Farm Agent Team Member

Benefits License reimbursement Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION As Customer Service Manager - State Farm Agent Team Member with Kathleen Alexander - State Farm Agent, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. You create smooth operations to actualize the opportunities offered to people by insurance products and financial services. As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. Kathleen Alexander - State Farm Agent is eager to bring aboard your collaborative presence. RESPONSIBILITIES Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products. QUALIFICATIONS Excellent communication skills - written, verbal, and listening Experience in managing customer service preferred Experience in sales preferred Proactive in problem-solving Able to work in and manage a team environment Able to coordinate and collaborate with others to achieve agency goals. Able to obtain Property and Casualty License Able to obtain Life and Health License #J-18808-Ljbffr