Guest Experience Coordinator
AvantStay
Who We Are... AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. Who We Are... AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. What We Are Looking For… As a Guest Experience Agent, you’ll support guests from the moment they inquire about one of our properties to the end of their stay. Additionally, you’ll work closely with our field operators to maintain and deliver on property expectations. This person will have excellent communication, interpersonal and critical thinking skills in order to support our guests' inquiries. What you’ll do… Talk to escalated guests and troubleshoot guest issues. Make reservations for customers based on their various requirements and budgetary allowances. Respond to guest messages promptly and personally, adhering to our strict SLA with the goal of establishing an open, welcoming relationship. Interact with guests via phone, email, and text message. Support field operation teams in maintaining a consistent guest experience. Keep relevant systems updated with customer information and property details. Provide knowledgeable and accurate information regarding AvantStay properties and policies. Build and maintain positive relationships with field operators and local vendors. Provide the highest level of customer support to all current and future guests. Requirements Fluency in English is required. Availability for full-time shifts during Eastern Standard Time business US business hours (7am-7pm) + weekend availability. 2+ year in customer service and/or concierge experience required. Experience with Zendesk. Experience in a call center environment. Strong communication skills and close attention to detail. Positive, enthusiastic and passionate about providing great customer service to our guests. Ability to understand and convey both business issues and technical concepts. Reliable, with a strong understanding of team dynamics. Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines Background in real estate and/or short-term rentals (preferred). Benefits Flexible & fully remote - work from anywhere! Full-time position Pay range is USD $6-10/hour based on experience & location #J-18808-Ljbffr
$35.57 per hour
...Guest Experience Coordinator We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. The Carlyle, A Rosewood Hotel is...SuggestedHourly payWork experience placementWork at officeShift workRosewood Hotels
New York, NY20 hours ago- A leading lifestyle brand in New York is looking for a Guest Services Coordinator to enhance client experience in-store. This role includes providing exceptional customer service, building relationships with clients, and assisting with various hospitality needs. Strong...SuggestedWork experience placementWork at office
- brobstongroup.com - Jobboard is seeking a Guest Services Coordinator in New York, NY to enhance the in-store client experience. This role includes providing essential hospitality services, particularly in the Guest Kitchen, and supporting sales teams by cultivating meaningful...Suggested
- ...onboard Shore Excursion Department, ensuring operational excellence and guest satisfaction. Responsibilities include selling excursions, managing tour bookings, and overseeing the guest experience. Candidates must be at least 21 years old, possess relevant ship experience...Suggested
- ...Experience Coordinator Welcome to the gateway of tranquility in the heart of travel! Join our team, where you will cater to the wellness needs... ...customer service to enhance the overall well-being of our guests. Responsibilities: Guest Service: Greet guests...SuggestedHourly payFull timeFlexible hoursNight shift
XWELL, Inc.
New York, NY1 day ago - ...preparing to launch a flagship immersive experience in New York City. Known for creating... ...and hospitality to create unforgettable guest experiences. The organization produces live... ...performing service culture. Event & Venue Coordination Manage events and programming teams...Weekend workAfternoon shift
One Haus
New York, NY22 days ago $110k - $130k
...corner of Canal and Orchard on Manhattan's Lower East Side. Our guests come from every walk of life and every corner of the world, and... ...for a reason. They notice everything. The Director of Guest Experience is responsible for ensuring that every interaction with Nine...NO Hotel Management LLC
New York, NYa month ago$17 - $25 per hour
...Guest Coordinator Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry's most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging...Full timePart timeWork experience placementWork at officeLocal areaFlexible hoursShift workAfternoon shiftUlta Beauty
New York, NY20 hours ago$55k
...About the Role As a CBRE Workplace Experience Coordinator, you will be responsiblefor delivering exceptional service across both the office... ...as needed. Look routinelyfor opportunities to improve the guest and employee experience. What You'll Need: To perform...Hourly paySecond jobWork at officeVisa sponsorshipFlexible hoursCBRE
New York, NY3 days ago$27 per hour
...service to delight the most sophisticated guests as they are indulged by the FAENA... ...mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage... ...escorting guests to their rooms, to coordinating with various departments and delivering...Hourly payLocal areaFlexible hoursShift workNight shiftWeekend workEnnismore LLC
New York, NY3 days ago- ...Workplace Experience Coordinator As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They...Second jobWork at officeVisa sponsorship
CBRE Group
New York, NY1 day ago - 14933 Title:Front Desk Concierge / Workplace Experience Coordinator Pay Rate:$25-28/HR on W2 Hours: 40 hours/week (standard business hours... ...Working Day: • Greet and welcome employees, clients, and guests with a professional and friendly demeanor • Manage front...Work at office
AA2IT
New York, NY20 hours ago - ...Description Job Description We are looking for a Workplace Experience Coordinator - Level 1 to support day-to-day pantry and front-of-house... ...times within pantry service areas. • Greet employees and guests in a courteous, attentive manner and respond promptly to service...Contract workWork at office
Robert Half
New York, NY2 days ago - ...Manager to lead daily operations, uphold exceptional cleanliness, and elevate the guest experience through attentive service. You will supervise Room Attendants and Housemen, coordinate with Front Desk and Engineering, train staff, maintain inventory, and ensure standards...
$74.43k - $85k
...effectively. The ideal candidate has over 5 years of management experience with at least 3 years in housekeeping management. This role... ...skills and the ability to communicate effectively with staff and guests to maintain high levels of customer satisfaction. A competitive...- ...hotel profitability through revenue generation, cost control, guest satisfaction, and employee development while maintaining the club... .... The role requires strong leadership, extensive hospitality experience, and a commitment to exceptional #J-18808-Ljbffr Highgate Hotels...
$23 - $25 per hour
Client Experience & Hospitality Create exceptional and lasting memories. Deliver an exceptional... ...the client visit. Anticipate guest needs, ensuring a personalized and refined... ...Prepare client appointments, ensuring smooth coordination between Sales Associates and clients....Hourly payWork at officeLocal areaFlexible hours- Tioga Downs is seeking an Executive Housekeeping Manager to lead a hands-on housekeeping operation and deliver an exceptional guest experience at the hotel. This role oversees guest rooms, public spaces, schedules, inventory, safety, and cost control, while developing...
- ...next level? Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate... ...Role: As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a... ...customer service experience to employees and guests of a designated building. This job is...Work at office
$50k - $60k
Hatz AI Workplace Experience Coordinator New York City - Full-Time About the Role We’re hiring a Workplace Experience Coordinator to support... ...face of the office Greet employees, candidates, partners, and guests with professionalism and warmth - you’re often the first...Full timeWork at office- ...next level? Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate... ...The Role As a CBRE Workplace Experience Coordinator - Events, you will be responsible for... ...customer service experience to employees and guests. This job is part of the Workplace...Work at office
- ...where they belong. Whether you've got deep experience in commercial real estate, skilled... ...Schedule meeting rooms and appointments Coordinate and organize meetings, conference calls,... ...related materials as required Register guests with the building concierge and manage...Daily paidMonday to Friday
- About the Role: As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for...Second jobWork at officeVisa sponsorship
- ...of-house and back-of-house teams. You will orchestrate budgeting, strategic planning, and organization to deliver exceptional guest experiences and maintain brand standards. The role requires at least five years of GM experience in a hotel, strong leadership and communication...
$36 per hour
...To: Client Services Manager Position Summary The Workplace Experience Coordinator is a front‑of‑house and engagement‑focused role responsible... ...functional environment. Key Responsibilities Workplace Experience & Guest Services Serve as a primary point of contact for employees,...Temporary workWork at officeWorldwide- ...Store Manager to lead the restaurant end-to-end, coaching the team, owning scheduling, maintaining standards, and driving the guest experience. You will manage front and back-of-house operations, ensuring profitability and guest satisfaction. The ideal candidate has 2+...
$75k - $85k
...is seeking a Housekeeping Manager in New York to oversee daily housekeeping operations, ensuring exceptional cleanliness and guest experience. The role involves direct supervision of housekeeping staff, regular inspections, and fostering a positive work environment. The...- ...in a fast-paced dining environment. With a strong beverage operations background, you will drive SOPs, inventories, and post-event learnings, coaching staff to elevate standards while ensuring guest experience remains exceptional and scalable. #J-18808-Ljbffr Manhatta
- ...New York, New Jersey, Virginia, and West Virginia, we are committed to delivering exceptional service and a premium tanning experience to every guest. Where brighter careers take shape! Beach Bum Tanning, a fast‑growing leader in the Tanning & Spa Industry, is looking...Flexible hoursAfternoon shift
- ...handling duties from scheduling and coaching to cash handling and guest satisfaction. The position offers full-time hours with benefits... ...life and disability insurance, and 401(k) with company match. Experience with projection and AV systems is valued. #J-18808-Ljbffr...Full time
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