Guest Experience Coordinator
AvantStay
Who We Are... AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. Who We Are... AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. What We Are Looking For… As a Guest Experience Agent, you’ll support guests from the moment they inquire about one of our properties to the end of their stay. Additionally, you’ll work closely with our field operators to maintain and deliver on property expectations. This person will have excellent communication, interpersonal and critical thinking skills in order to support our guests' inquiries. What you’ll do… Talk to escalated guests and troubleshoot guest issues. Make reservations for customers based on their various requirements and budgetary allowances. Respond to guest messages promptly and personally, adhering to our strict SLA with the goal of establishing an open, welcoming relationship. Interact with guests via phone, email, and text message. Support field operation teams in maintaining a consistent guest experience. Keep relevant systems updated with customer information and property details. Provide knowledgeable and accurate information regarding AvantStay properties and policies. Build and maintain positive relationships with field operators and local vendors. Provide the highest level of customer support to all current and future guests. Requirements Fluency in English is required. Availability for full-time shifts during Eastern Standard Time business US business hours (7am-7pm) + weekend availability. 2+ year in customer service and/or concierge experience required. Experience with Zendesk. Experience in a call center environment. Strong communication skills and close attention to detail. Positive, enthusiastic and passionate about providing great customer service to our guests. Ability to understand and convey both business issues and technical concepts. Reliable, with a strong understanding of team dynamics. Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines Background in real estate and/or short-term rentals (preferred). Benefits Flexible & fully remote - work from anywhere! Full-time position Pay range is USD $6-10/hour based on experience & location #J-18808-Ljbffr
- ...day. If you share the same sentiment, then this opportunity is for you. The Carlyle, A Rosewood Hotel is looking for a Guest Experience Coordinator. This role is responsible for coordinating all elements of pre-arrival, in-house, and post-departure details to create a...SuggestedWork experience placementWork at officeShift work
The Carlyle, A Rosewood Hotel
New York, NY1 day ago - ...Job Description Job Description Guest Experience Coordinator Modena Ristorante Vinoteca | Marietta, GA Exceptional hospitality begins at the front door. At Modena Ristorante Vinoteca , we believe the guest experience starts the moment someone walks through our doors....SuggestedHourly payLocal areaFlexible hoursShift workWeekend workAfternoon shiftWeekday work
Modena Ristorante Vinoteca Llc
New York, NY1 day ago - Job Description Guest Experience Coordinator Belliard’s Salon & Spa | Cherry Hill, New Jersey At Belliard’s, our receptionist serves as our Guest Experience Coordinator—the welcoming face and voice of our salon and spa. This position also includes light social media...SuggestedSeasonal workFlexible hoursAfternoon shift
- A leading lifestyle brand in New York is looking for a Guest Services Coordinator to enhance client experience in-store. This role includes providing exceptional customer service, building relationships with clients, and assisting with various hospitality needs. Strong...SuggestedWork experience placementWork at office
- brobstongroup.com - Jobboard is seeking a Guest Services Coordinator in New York, NY to enhance the in-store client experience. This role includes providing essential hospitality services, particularly in the Guest Kitchen, and supporting sales teams by cultivating meaningful...Suggested
$35.57 per hour
...Together, we Make the Place. THE TEAM You will join the Guest Experience team within the Rooms division, reporting to the Director of... ...Dining, Engineering and third-party vendors, you will help coordinate the details that shape a seamless and highly personalized...Hourly payPermanent employmentFull timeWork at officeFlexible hoursNight shift$23 - $25 per hour
Description Role: Client Experience Coordinator Schedule: Monday-Friday 9:00 am - 6:00 pm Pay Rate: $23-$25/hour (based on experience)... ...drop-off and pick-up, ensuring all families, team members, and guests feel a sense of belonging. Educate prospective families...Hourly payMonday to Friday$95 per hour
...Workplace Experience Coordinator, Front Reception Contract, 6 Mo | On-Site, New York | $95/hour Job Description On behalf of our client... ..., Front Reception to join as the first point of contact for guests, visitors, and employees arriving at our client’s...Contract workWork at officeLocal areaWork from homeShift workThe Sage Group
New York, NY4 hours ago$74.43k - $85k
...effectively. The ideal candidate has over 5 years of management experience with at least 3 years in housekeeping management. This role... ...skills and the ability to communicate effectively with staff and guests to maintain high levels of customer satisfaction. A competitive...HEI Hotels & Resorts
New York, NY5 days ago- We are looking for a Workplace Experience Coordinator - Level 1 to support day-to-day pantry and front-of-house operations at our location. This... ...all times within pantry service areas.• Greet employees and guests in a courteous, attentive manner and respond promptly to...Contract workWork at office
Robert Half
New York, NY2 days ago - ...Experience Coordinator Welcome to the gateway of tranquility in the heart of travel! Join our team, where you will cater to the wellness needs... ...customer service to enhance the overall well-being of our guests. Responsibilities: Guest Service: Greet guests...Hourly payFull timeFlexible hoursNight shift
XWELL, Inc.
New York, NY3 days ago $17 - $25 per hour
...OVERVIEW Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry's most highly... ...of the transformation. GENERAL SUMMARY & SCOPE The Guest Coordinator is responsible for engaging with guests and promoting the...Full timePart timeWork experience placementWork at officeLocal areaFlexible hoursShift workAfternoon shiftUlta Beauty
New York, NY3 days ago$23 - $25 per hour
...distinctively understated sophistication. Client Experience & Hospitality Create exceptional... ...the client visit. Anticipate guest needs, ensuring a personalized and... ...Prepare client appointments, ensuring smooth coordination between Sales Associates and clients....Hourly payWork at officeLocal areaFlexible hoursRichemont
New York, NY3 days ago- ...Caesars Entertainment in Atlantic City is seeking a Customer Service Coordinator who delivers superior service, answers external and internal calls, and supports front desk, housekeeping, and maintenance requests. You will enter data accurately, draft courteous responses...
Caesars Entertainment
New York, NY2 days ago $110k - $130k
...corner of Canal and Orchard on Manhattan's Lower East Side. Our guests come from every walk of life and every corner of the world, and... ...for a reason. They notice everything. The Director of Guest Experience is responsible for ensuring that every interaction with Nine...NO Hotel Management LLC
New York, NYa month ago- ...William Vale in New York, NY is seeking a team-minded Housekeeping Leader to support the Housekeeping team and elevate guest and employee experience. You will lead by example, train staff, and manage scheduling and payroll while upholding Forbes Travel Guide standards....Local area
- ...Manager to lead daily operations, uphold exceptional cleanliness, and elevate the guest experience through attentive service. You will supervise Room Attendants and Housemen, coordinate with Front Desk and Engineering, train staff, maintain inventory, and ensure standards...
- ...completely. Summary Matouk is seeking a People & Office Experience Coordinator to support our New York office and showroom, a team of... ...friendly, welcoming manner with employees, candidates, and guests. • Excellent verbal and written communication skills with...Hourly payFull timeWork at officeLocal area
Matouk
New York, NY16 hours ago - Live Nation Entertainment is seeking a guest services team member for live events in New York, NY. You will help guests with information, manage show timings, and support safe, enjoyable experiences at concerts. Ideal candidates have at least 1 year of people experience...Worldwide
- ...thousands of shows and festivals across the globe. This role focuses on serving Guests and Members, guiding them on event timing and performances, and ensuring a safe, engaging experience in fast-paced venues. Ideal candidates communicate fluently in English, can handle...Worldwide
$27 per hour
...service to delight the most sophisticated guests as they are indulged by the FAENA... ...mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage... ...escorting guests to their rooms, to coordinating with various departments and delivering...Hourly payLocal areaFlexible hoursShift workNight shiftWeekend workThe Hoxton
New York, NYmore than 2 months ago$26.35 - $35.65 per hour
Client Experience Coordinator - The Landmark, NYC The Tiffany Client Experience Coordinator will support the top client experience and appointment... ..., and transportation, to create a unique and adventure for guests Proactively researches the NYC market for new businesses to...Local areaFlexible hours- About The Role As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world‑class customer service experience to employees and guests of a designated building. About The Role As a CBRE Workplace Experience Coordinator, you'll be responsible...Hourly paySecond jobWork at officeVisa sponsorship
- ...next level? Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate... ...The Role As a CBRE Workplace Experience Coordinator - Events, you will be responsible for... ...customer service experience to employees and guests. This job is part of the Workplace...Work at office
$33.65 per hour
...SPS in creating an exceptional workplace experience and become part of a cutting-edge... ...will be responsible for developing and coordinating the workplace experience strategy for our... ...experience for clients, colleagues and guests. The Workplace Experience Coordinator is...Hourly payFull timeTemporary workPart timeWork experience placementLocal area$36 per hour
...To: Client Services Manager Position Summary The Workplace Experience Coordinator is a front‑of‑house and engagement‑focused role responsible... ...functional environment. Key Responsibilities Workplace Experience & Guest Services Serve as a primary point of contact for employees,...Temporary workWork at officeWorldwide$26.35 - $35.65 per hour
Job Description The Tiffany Client Experience Coordinator will support the top client experience and appointment business at the Landmark as a... ...restaurants, and transportation, to create a unique and adventure for guests Proactively researches the NYC market for new businesses to...Local areaFlexible hours- ...next level? Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate... ...Role: As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a... ...customer service experience to employees and guests of a designated building. This job is...Work at office
- ...Brick Specialist) for Fashion Place Mall in Murray, Utah. You will greet guests, operate the register, maintain displays and uphold LEGO Brand Retail visual standards, delivering inspirational experiences in a dynamic store environment. We look for energetic, enthusiastic...Part timeSeasonal work10 hours per week
- ...Lounge Operations to steer the day-to-day operating strategy for our airport lounge network, ensuring a consistent, high-quality guest experience as we scale. You will partner with lounge operators and internal teams to drive service excellence, strong controls, and...
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