Teller Supervisor

Teller Supervisor

Responsible for coordinating teller staff activities in the Banking Office. Also, responsible for completing all Teller Supervisor tasks and providing leadership for the teller staff.

Essential Duties and Responsibilities (Other duties may be assigned.)

• Oversee daily transactions of teller staff as to provide superior customer service with minimal service problems. Includes ensuring accurate and timely processing of basic transactions and services.
• Maintain vault cash supply and assist tellers in maintaining their teller window supplies.
• Order and shipping of cash supply and ensuring accuracy of count while maintaining branch limits.
• Oversee vault security and teller alarm equipment.
• Authorize teller transactions including payment of checks within assigned limit.
• Identify risks and/or problems with new account deposits, regulatory compliance, overdraft authority, and Bank Secrecy Act.
• Carry out specific supervisory responsibilities including assisting manager in: scheduling work hours of teller staff and arranging for coverage, partnering with the Training Department to schedule continuing education for staff and routine coaching and counseling including providing feedback to Retail Banker
• Assist tellers with complex transactions and customer issues to ensure timely and professional resolution.
• Assist with risk management practices to include management of teller differences, losses and teller errors.
• Handle proportionate volume of work based on banking office demands.
• Conduct banking office audits.
• Build customer loyalty through courtesy and friendliness including referring customers to other Bank staff as needed.
• Follow bank policies and procedures, security guidelines, and comply with all federal, state and local regulations.
• Support team sales process by identifying and acting upon customer needs or by making the appropriate referral. Leads and participates in team sales efforts such as team sales goals.

Qualifications

• High school diploma or equivalent and a minimum of 5 years related job experience, or equivalent combination of education and experience.
• Effective oral and written communication skills.
• Excellent customer service and interpersonal skills.
• Demonstrate willingness and desire to interact in a team environment.
• Ability to compute basic to moderately complex math calculations.
• Basic problem-solving and analytical skills. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Proficiency in using personal computers and office products (e.g., Word, Excel).
• Demonstrated supervisory and management skills.
• Demonstrated coaching skills.