Customer Success Support Lead

job summary:

Join a dynamic interfaculty initiative supporting core operational, financial, and revenue-generating workflows. This role serves as a crucial bridge between operations, finance, and revenue operations (RevOps) to streamline business processes, analyze business cases, and support scalable growth across e-commerce channels.

location: Telecommute

job type: Contract

salary: $52.67 - 55.00 per hour

work hours: 8am to 5pm

education: Bachelors

responsibilities:

KEY RESPONSIBILITIES

Elicit, analyze, and document core business and financial requirements across cross-functional teams.

Analyze current-state processes across people, process, and product to design efficient, scalable future-state workflows.

Support Revenue Operations (RevOps) and financial processes tailored to B2B and B2C e-commerce environments.

Create process flow diagrams, conceptual mockups, test cases, and scenario-based test plans to validate new solutions.

Serve as an operational Subject Matter Expert to support change management, deployment, and training.

qualifications:

Bachelor's degree or equivalent professional work experience.

Proven experience in Business Operations, Financial Operations, and Revenue Operations (RevOps).

Hands-on experience working within B2B and B2C e-commerce platforms and business models.

Proficiency with process flow diagramming tools and MS Office Suite.

Strong analytical, cost-benefit analysis, and technical writing skills.

PREFERRED QUALIFICATIONS

Master of Business Administration (MBA) or CBAP certification.

Direct working experience with Salesforce and Oracle software suites.

Knowledge of systems engineering concepts and formal change management frameworks.

skills:

excel,MS Office,Oracle ERP,Salesforce proficiency,Systems Analysis,adaptable,analytical capabilities,communications,collaborative,MBA,Business Analysis Professional,workflow optimization,B2B,Certified Business Analysis Professional (CBAP),change management,cost-benefit analysis,prototypes,CRM,diagramming,E-commerce,financial tracking,financial requirements,process flow diagrams,Financial Operations,financial,finance,mockups,Process Modeling,RevOps,revenue management,scalable systems,technical writing,test plans,training,usability,workflows

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact


Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.