Front of House Shift Leader

Shift Leader

A Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Leaders are responsible for executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Leader's main areas of focus are completing tasks so that the restaurant runs effectively, being strategic with sound decision making skills to ensure operations are fast and accurate, and coaching/developing team members. Shift Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time
• Open availability required

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and other restaurant leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• Upfront tuition assistance for thousands of online courses, covering life skills, languages, trades, degrees, and more to help support you in your personal and professional growth. No waiting for reimbursements - tuition is paid directly to academic providers on your behalf. Choose from a wide range of online programs and learning providers for wherever you may be in your education journey.

Shift Leader Responsibilities:

• Store operations: Supervising stations and teams, maintaining cleanliness, and stocking the restaurant
• Inventory management: Counting inventory, inputting data, and maintaining transfer logs
• Food safety: Maintaining food safety and cleanliness standards
• Cash management: Handling cash and credit cards
• Quality control: Ensuring quality throughout the restaurant
• Performance and conduct: Managing team member schedules and adhering to meal and break policy
• Safety: Promoting safe work habits
• Opening and closing: Opening and closing the restaurant according to established procedures
• Other duties: Taking orders, making drinks and desserts, and delivering meals
• Participate operationally in day-to-day activities in fast-paced restaurant
• Offer immediate and respectful response to guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Coach team members on best practices
• Motivate others to be the best version of themselves
• Set goals and motivate and inspire the team to reach goals
• Hold those below you to high standards
• Open and/or close the restaurant
• Manage cash and computer systems for recording cash management
• Count cash drawers
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and maintain eye contact
• Speak enthusiastically
• Make emotional connections with guests
• Have reliable transportation
• Able to work in a fast-paced environment
• Strong people skills with a desire to serve
• Strong commitment to superior customer service
• Able to manage Team Member behavioral and performance issues
• Able to work in a team environment with shared ownership and responsibility
• Prior experience as Shift Leader, Supervisor, or Restaurant Manager is required