Operations Specialist

For 70 years, our firm has been a trusted legal partner throughout North and South Carolina — delivering strategic defense, practical counsel, and results that matter. Across our five offices, we combine knowledge and experience with the resources and insight to manage complex claims and litigation efficiently.

We believe the strongest defense is built on solid relationships and client engagement. Our attorneys are more than counsel. We stand beside clients at every stage of a dispute by offering clear guidance, focused strategy, and relentless advocacy. Clients trust us to protect their interests and show up when it matters most.

What sets us apart is our commitment to true partnership. We invest deeply in understanding each client’s unique perspective, challenges they are facing, and their priorities, ensuring our counsel is practical and aligned with your business goals.

We blend a legacy of steady, dependable advocacy with a collaborative multi-generational approach — where experience meets innovation and grit meets adaptability. This balance allows us to navigate complex claims with precision that enhances efficiency and outcomes.

Our five offices across the Carolinas give us unmatched perspective. We understand the nuances of state and regional regulations and court practices, enabling us to craft defense strategies grounded in real-world environments.

Job Description

An Operations Specialist is responsible for assisting attorneys, managers and staff and ensuring that all administrative and facility needs are met, and creating a positive and efficient work environment. The position requires excellent customer service and a willingness to help others.

Core Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hospitality responsibilities include answering phones, greeting clients, scheduling conference rooms, tending to requests of clients and guests, arranging video conferences and conference calls, catering events, and setting up conference rooms.

Operations responsibilities include mailroom and courier duties, processing incoming and outgoing mail, including certified mail, UPS, FedEx, and other shipments, as well as mail distribution and related office services, document management including copying, scanning, organizing, burning CDs/DVDs or other digital file formats, and managing document backup and shredding.

Ability to perform minor repairs and maintenance tasks, such as replacing light bulbs, fixing door handles, and repairing furniture.

Administrative responsibilities include conducting research, assisting in the law library, ordering and distributing Office/Pantry supplies, and general administrative support.

Manage vendor relationships for office-related services, such as janitorial services, security, and building maintenance.

Managing office equipment, and overseeing maintenance and repairs.

Provide support to all departments by assisting with various projects.

Other Duties:

Please note this

job description

Qualifications

• HS Diploma, GED or a similar combination of education and experience.
• REQUIRED: Basic computer knowledge to include internet searches and use of e-mail.
• REQUIRED: Positive attitude and excellent customer service.
• REQUIRED: 2+ years of experience in an office administration or services role.
• REQUIRED: Transportation to preform court runs and other errands for the Firm
• REQUIRED: Ability to communicate effectively both orally and in writing.
• PREFERRED: Some experience in a similar office environment.
• PREFERRED: Proficiency in the following software: MS Word, MS Excel, MS Outlook, Adobe Acrobat

Additional Information

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. Must be able to operate a vehicle. The position requires the ability to lift up to 50 pounds to include office supplies, books and furniture with the assistance of proper moving apparatus such as a furniture or appliance dolly. This position is an active position and will sit, stand or bend as necessary. And must be able to push a mail cart or other similar equipment.

Position Type/Expected Hours of Work

This is a full-time position working 40 hours per week. Work days are typically Monday through Friday between the hours of 7:00 am and 6:00 pm. Occasional evening and weekend work may be required as job duties demand.

Travel

Travel is expected for this position on a limited basis to and from any firm office to include the possibility of an overnight stay. This position will make local deliveries and trips to the court house on a regular rotation with other department employees.

Work Environment:

• Indoor Office Setting
• Well-Lighted/Ventilated Environment
• Air Conditioned/Heated Environment
• 8 hour shift, 40 hours per week
• Monday to Friday
• Between 7:00 am and 6:00 pm
• 1 hour lunch

Benefits:

• Medical
• Dental
• Vision
• Life
• Short-term Disability
• Long-term Disability
• HRA
• FSA
• 401K
• Educational Assistance
• Pet Insurance
• Paid Holidays
• PTO Accrual

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Ability to commute/relocate:

Reliably commute or planning to relocate before starting work.

Hedrick Gardner is committed to the equal employment opportunity of all individuals regardless of their race, color, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by local, state, or federal law.