Operations Manager

Full-time

Description

WORK, PLAY, & ENJOY LIFE WITH HERITAGE Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time Salary Position ranging from $70k-$75k DOE plus benefits. Located in Santa Fe, NM. Working out of our Eldorado Hotel and Spa.

Essential Duties and Functions/Responsibilities/Tasks:

• Reports directly to the General Manager 
• Maintain a high level of positive and professional approach with employees, coworkers, and guests.
• Review occupancy and event levels and staff all reporting team members accordingly.
• Responsible for day to day operations of Housekeeping, Facilities, Valet, Food & Beverage, and Front Desk.
• Oversee the property in the absence of the General Manager.
• Collaborate with senior management and implement strategic plans and initiatives to drive revenue growth and operational efficiency. 
• Identify opportunities for process improvements to enhance the guest experience, streamline operations, and increase profitability. 
• Use critical thinking to successfully handle challenging situations and resolve issues.
• Achieve maximum revenue and manage departmental expenses within a budget.
• Assist General Manager in operational decisions such as staffing, process, procedures, and sourcing.
• Maintain effective communications between all hotel departments.
• Set goals for performance that coincide with Heritage's plans and vision.
• Ensure property compliance with legal, safety, operations, labor, and the Heritage brand product and service standards.
• Hire, Assign, train, mentor and direct staff to carry out the exceptional guest experience.
• Foster an environment where employees are engaged, valued and successful leading to overall experience.

Benefits:

• Part-time employees receive: Dental, Vision and 401k!
• Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & 401k!
• PTO and Wellness Pay 

Requirements

• Strong knowledge of hospitality software and Google Suites required.
• Minimum of 5 years or equivalent combination of education and experience; hotel management or hospitality experience required.
• Luxury brand experience preferred.
• Excellent verbal and written communication skills.
• Proven leadership experience in a hotel setting, with a passion to provide exemplary guest service.
• Must be able to work flexible hours including weekends, holidays and late nights.
• Ability to work on your feet for ten hours or more, and must be able to lift/push/reach for/carry 30+ pounds occasionally.
• Alcohol server certificate 
• ServeSafe

Salary Description

$ 70k-75K Annually