Director, Banquets- InterContinental Mark Hopkins

Hotel Brand: InterContinental Location: United States, California, San Francisco Perched atop historic Nob Hill, InterContinental Mark Hopkins San Francisco has been a celebrated landmark since 1926. Renowned for its timeless elegance, rich traditions, and breathtaking views, the hotel has welcomed generations of travelers, dignitaries, and locals alike. Deeply woven into the fabric of San Francisco, the Mark Hopkins reflects the city’s spirit of innovation, resilience, and hospitality while preserving the heritage that has made it one of the most iconic destinations on the West Coast. Joining our team means becoming part of a nearly century-long legacy of creating memorable experiences in one of the world’s most celebrated cities. A little taste of your day-to-day: Event Execution & Operational Excellence Lead end-to-end banquet operations, ensuring seamless execution of meetings, weddings, galas, and VIP events. Partner closely with Culinary, Sales & Events, and Stewarding teams to deliver cohesive, high-quality experiences. Conduct pre-shift briefings and pre-event meetings to align teams on expectations, timing, and service standards. Oversee room setup, service flow, and breakdown—ensuring adherence to event orders (BEOs) and brand standards. Anticipate guest needs and resolve concerns with professionalism and urgency. Leadership & Team Development Inspire, coach, and develop a diverse banquet team, fostering a culture of accountability and service excellence. Lead by example on the floor—visible, engaged, and guest-focused. Support recruitment, onboarding, and ongoing training to build a high-performing team. Manage scheduling in alignment with business levels, labor budgets, and collective bargaining agreements, coordinate with labor partners for as needed temporary staff. Guest Experience & Relationship Management Serve as a primary point of contact during events, ensuring a personalized and elevated guest experience. Build strong relationships with clients, event planners, and internal stakeholders. Handle VIP and high-profile events with discretion and attention to detail. Monitor labor and operational costs to meet or exceed financial targets. Review and approve payroll, productivity, and staffing models to drive efficiency. Ensure accurate billing and reconciliation of banquet checks. Maintain compliance with health, safety, and sanitation standards. Compliance & Standards Uphold all company policies, brand standards, and local/state regulations. Ensure adherence to safety protocols, food handling guidelines, and responsible alcohol service. Maintain readiness for inspections and audits. What We need from you: Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field. 4–5+ years of banquet or food & beverage leadership experience in a luxury hotel or upscale venue. Proven ability to manage large-scale, high-volume events with precision and composure. Strong leadership presence with a passion for developing teams. Exceptional communication and interpersonal skills. Financial acumen with experience managing labor and cost controls. Knowledge of banquet operations systems and event planning tools preferred. Flexibility to work evenings, weekends, and holidays as business demands. Preferred Attributes: Experience in a union environment strongly preferred. Bilingual (Spanish, Mandarin, or Cantonese) a plus. Deep appreciation for luxury service standards and guest personalization. Detail-oriented with a proactive, solutions-driven mindset. What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including dry cleaning, impressive room discounts and some of the best training in the business. The annual salary range for this position is $85,000 to $92,000. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity. If you require reasonable accommodation during the application process, please click here . IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. #J-18808-Ljbffr InterContinental Hotels Group