Guest Services Representative

divh2Guest Services Representative/h2pTamarack / Mirror Lake - Wisconsin Dells, WI 53965/ph3Overview/h3pPosition Type Full Time/ph3Description/h3pLaTour Hotels and Resorts, Inc., is now hiring for a Guest Service Representative at our Tamarack/Mirror Lake Resort in Wisconsin Dells, WI! LHR offers an excellent benefits plan for all qualifying employees including medical, dental, vision, company paid life insurance and short-term disability, ancillary benefits, 401(k), travel perks, and more! LHR contributes to an ESOP and is an EOE!/ph3Position Summary/h3pThe Guest Service Representative (GSR) establishes a positive rapport with guests and provides excellent guest services from the first greeting through check-out. This position helps to ensure that guests feel welcome, that their needs are met, and that their questions/problems are resolved quickly and appropriately./ph3Essential Functions/h3ulliGreets guests warmly and efficiently facilitates their check-in and check-out process./liliEnsures that welcome and departure calls are being placed in accordance with company standards./liliAnticipates guests needs and resolves their questions/problems or refers them to the appropriate person for resolution./liliConsistently answers all phone calls, voicemails, and emails in a positive and efficient manner./liliCompletes the shift checklists accurately and submits them to the General Manager (GM) or places them in the GM mailbox by the end of their shift./liliCommunicates often with housekeeping, kitchen, and maintenance staff on the status of all rooms and guests needs./liliReviews the communication log daily for pass-along information from previous shifts to ensure seamless service for maximum guest satisfaction./liliCounts and verifies that the cash drawer is at the correct denomination and immediately reports any discrepancies to the GM./liliMaintains a neat, clean, and organized environment./li/ulh3Other Functions/h3ulliPerform concierge duties./liliAssist with bellman duties as needed./li/ulh3Qualifications/h3pPosition Qualifications/Requirements Education/Credentials/pulliThis position requires a high school diploma or GED./li/ulpExperience/pulliCustomer Service experience is preferred, but not required./li/ulpLHRs Core Competencies/pulliAccountability: Ability to accept responsibility and account for his/her actions./liliAdaptability: Ability to adapt to change in the workplace./liliCustomer oriented: Ability to take care of the customers needs while following company procedures./liliEnthusiastic: Ability to bring energy to the performance of a task./liliEthical: Ability to demonstrate conduct conforming to a set of values and accepted standards./liliHonesty/Integrity: Ability to be truthful and be seen as credible in the workplace./liliInterpersonal: Ability to get along well with a variety of personalities and individuals./liliResponsible: Ability to be held accountable or answerable for ones conduct./liliSafety awareness: Ability to identify and correct conditions that affect employee safety./liliTolerance: Ability to work successfully with a variety of people without making judgments./li/ulpKnowledge Skills/pulliAccuracy: Ability to perform all duties accurately and thoroughly./liliOral Communication: Ability to communicate effectively in a positive manner with others using the spoken English word to both internal and external guests./liliDetail Oriented: Ability to pay attention to the minute details of every task./liliOrganization: Posses the trait of being organized and methodically performs each task./liliFriendliness: Ability to exhibit an enthusiastic demeanor towards all guests./li/ulpOther Requirements/pulliBilingual/Spanish Speaking Preferred/li/ulpPhysical Requirements - Lift/Carry/ppStand - C - Walk - C - Sit - O - Handling / Fingering - C - Reach Outward - C - Reach Above Shoulder - O - Climb - O - Crawl - O - Squat or Kneel - O - Bend - C - 10 lbs. or less - O - 11-20 lbs. - O - 21-50 lbs. - O - 51-100 lbs. - N - Over 100 lbs. - N/ppPush/Pull/pp12 lbs. or less - O - 13-25 lbs. - O - 26-40 lbs. - O - 41-100 lbs. - N/ppWork Environment The GSR works in a typical front office setting, with many distractions. This position may be scheduled for any shift, including weekends and holidays./p/div