Inside Sales Manager

MMOM Inside Sales Manager

We are looking for a MMOM (Major Market Operating Model) Inside Sales Manager to join our Rexel team in Carrollton, TX. The MMOM Inside Sales Manager is responsible for leading and developing the inside sales team serving multiple locations across industrial construction, commercial construction, and OEM accounts for a Major Market. This role ensures all standard quotes and inside sales activities are executed with precision, profitability, and professionalism aligning with customer RFQs/RFPs, internal pricing standards, and project delivery expectations. The manager will oversee the full standard quotation and order management cycle: from RFP acknowledgment and vendor engagement through quote delivery and customer follow-up. The position emphasizes margin management, process discipline, customer responsiveness, and collaboration with purchasing, project management, and outside sales teams to drive consistent, profitable growth. A Major Market is defined as major metropolitan area consisting of 3+ branches, $200M+ in revenue, and in one of the top 10 largest cities in the U.S.

What You'll Do:

• Lead and mentor a team of inside sales specialists focused on industrial and commercial construction and OEM customers
• Provide clear direction, expectations, and coaching to ensure high-quality, on-time, and accurate quotations
• Establish measurable performance goals tied to responsiveness, accuracy, margin performance, and customer satisfaction
• Conduct regular team training on quoting processes, product knowledge, vendor engagement, and customer communication standards
• Foster a culture of accountability, proactive communication, and continuous improvement
• Oversee the complete quoting process from RFP acknowledgment through submission and follow-up
• Ensure the team promptly acknowledges receipt of RFPs/RFQs, communicates expected response dates, and sets clear customer expectations
• Assign and track quote requests, ensuring ISOTIF performance (In-Spec, On-Time, In-Full) on all submittals
• Guide sales reps in reviewing RFP/RFQ requirements to confirm product specifications, scope, and compliance with customer documentation
• Validate that each quotation accurately reflects project scope, delivery schedule, terms, and commercial conditions
• Ensure competitive and compliant quote packages are professionally formatted and submitted by deadline
• Coordinate with key manufacturers, OEM partners, and purchasing teams to obtain pricing, lead times, and technical documentation
• Leverage relationships with vendor representatives to secure competitive terms and ensure timely quote turnaround
• Collaborate with internal engineering, logistics, and project management to align pricing and delivery with operational capability
• Manage bid calendars, quote logs, and tracking systems to maintain visibility across all active quotes and proposals
• Review and approve all pricing overrides, discounts, and margin exceptions to ensure alignment with company profitability goals
• Provide ongoing margin analysis, quote-to-order conversion metrics, and variance reporting for leadership review
• Implement tools and dashboards for monitoring quote volumes, hit rates, and profitability by customer, product line, and salesperson
• Support the development and enforcement of pricing strategy, including escalation review processes for competitive or high-value bids
• Educate team members on balancing competitiveness with profitability through informed pricing decisions
• Establish and enforce consistent quoting and documentation standards to ensure accuracy and compliance with customer and company requirements
• Maintain process flow documentation covering RFP acknowledgment and communication, vendor engagement and pricing protocols, internal resource coordination and lead-time, quote preparation, review, and approval, ISOTIF quote submission, follow-up and feedback capture
• Drive the use of CRM, ERP, and quoting systems (e.g., SAP, Epicor, Salesforce, or BidMan) for all sales activity tracking
• Audit quotes for completeness, compliance, and accuracy, ensuring professional and consistent customer-facing documentation
• Maintain strong relationships with key customer contacts, project managers, and procurement personnel
• Ensure every quote is followed up with customers to confirm receipt, clarify questions, and capture feedback or next steps
• Support Outside Sales in strategic pursuits, bid reviews, and post-bid clarifications
• Collaborate with project execution and order management to ensure a smooth transition from quote to order fulfillment
• Other duties as assigned

Job Duties Disclaimer: The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.

Qualifications

What You'll Need:

• 7+ years of inside sales leadership experience in the industrial distribution, industrial construction, or OEM markets
• Proven experience managing or leading a quotation or inside sales team
• Strong background in industrial electrical products (switchgear, cable, drives, lighting, controls, etc.) and project-based sales
• Familiarity with EPC and large contractor bid environments, including project documents, specifications, and bid forms
• 4 Year / Bachelor's Degree - Required
• Business, Electrical Engineering, Supply Chain, or related field preferred

Knowledge, Skills & Abilities:

• Proficient in ERP and CRM systems (e.g., SAP, Epicor, JD Edwards, Salesforce)
• Advanced Excel and data analysis skills for margin analysis and pricing review
• Strong understanding of quoting tools, vendor portals, and e-procurement systems
• Excellent written and verbal communication skills with attention to technical accuracy
• Strategic thinker with the ability to balance customer satisfaction and profitability
• Exceptional organizational, time management, and leadership skills
• Confident decision-maker with strong problem-solving and negotiation abilities
• Detail-oriented with a focus on precision and accountability
• Customer-centric mindset with professional communication style

Physical Demands:

• Sit: Must be able to remain in a stationary position - Frequently 21% to 50%
• Walk: Must be able to move about inside/outside office or work location - Frequently 21% to 50%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Frequently 21% to 50%
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Frequently 21% to 50%

Weight and Force Demands:

• Up to 10 pounds - Occasionally up to 20%

Working Environment:

• Travels to offsite locations - Occasionally up to 20%

Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401K with Employer Match
• Paid vacation and sick time
• Paid company holidays plus flexible personal days per year
• Tuition Reimbursement
• Health & Wellness Programs
• Flexible Spending Accounts
• HSA Accounts
• Commuter Transit Benefits
• Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
• Employee Discount Programs
• Professional Training & Development Programs
• Career Advancement Opportunities We like to promote from within

Our goal