Client Patient Coordinator, Surgery

Client Patient Coordinator (CPC)

If you're a highly organized, compassionate, and energetic individual with exceptional communication skills, we want you to join our surgery team at Gulf Coast Veterinary Specialists (GCVS) as a Client Patient Coordinator (CPC)! Gulf Coast Veterinary Specialists (GCVS) is a leader in specialized care for companion animals, known for excellence and collaboration with the veterinary community. Our state-of-the-art facility and expert team provide top-tier care across a range of specialties, including emergency, cardiology, oncology, neurology, surgery, and more. Join us and make a difference in the lives of pets and their families every day.

Compensation:

• $19 - $24/hr., based on experience
• $3/hr. Weekend differential
• $2/hr. Overnight differential

Full-Time Benefits Include:

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan

Schedule:

• Full-Time
• 4x10 hour shifts
• Monday - Saturday
• Saturday rotation required

Job Description

The Client Patient Coordinator (CPC) is responsible for maintaining clear communication between the doctor, client, and clinical staff. This includes providing daily financial and medical updates for all in-hospital patients, fielding client phone calls and questions, and ensuring the organized flow of patient records. The CPC also manages the doctor's appointment schedule, coordinates procedures, and oversees patient treatments. The individual in this role must be friendly, professional, and courteous, and able to handle multiple tasks and frequent interruptions. This position requires a highly organized and dependable person who can navigate challenging situations with positive energy. Strong client communication skills are essential. The CPC must be willing to go above and beyond for clients and maintain a consistent "can-do" attitude.

What You'll Do

• Communication: Act as the bridge between doctors and clients, providing updates on medical and financial matters, answering questions, and addressing concerns with empathy and professionalism.
• Appointment Management: Organize and schedule appointments, procedures, and treatments while ensuring all records and materials are ready for consultations.
• Client Interaction: Welcome clients and their pets warmly, collect detailed patient histories, and assist during examinations and diagnostics.
• Patient Care Support: Help with patient restraint, transport, and minor procedures, ensuring comfort and safety for both pets and staff.
• Administrative Duties: Handle invoicing, documentation, filing, and record maintenance with accuracy and efficiency.
• Education and Advocacy: Educate clients on postoperative care, medication instructions, and at-home treatment plans while advocating for the best outcomes for their pets.
• Crisis Management: Tackle challenging situations with grace, positivity, and a "Can Do" attitude.

Responsibilities:

• Serve as the primary point of contact for clients by providing patient status updates, financial estimates, treatment authorizations, and discharge instructions.
• Admit and discharge patients, coordinate client communications, process invoices and payments, fill prescriptions, maintain medical records, and support patient care and treatment workflows.
• Collaborate with doctors, technicians, referring veterinarians, pharmacies, and external service providers to ensure seamless patient care and an exceptional client experience.
• Review treatment plans, medications, and hospital documentation for accuracy, obtain client approvals for recommended services, and facilitate timely communication between clients and the medical team.
• Manage administrative responsibilities including financial updates, estimates, record requests, correspondence, body care documentation, and coordination with cremation services as needed.
• Train and support fellow Client Patient Coordinators (CPCs), participate in required meetings and leadership check-ins, and contribute to efficient hospital operations and client satisfaction.

Qualifications:

• High School diploma is required, Associate's degree (A. A.) or Bachelors is preferred; or related experience and/or training; or equivalent combination of education / experience.
• Strong interpersonal and client communication skills with a passion for assisting others.
• Exceptional multitasking abilities, organizational skills, and attention to detail.
• Dependable, proactive, and team-oriented with a positive attitude.
• Preferably knowledgeable in veterinary practices, pharmacology, medical terminology, and clinic procedures.
• Expertise in client service principles, including needs evaluation, quality standards, and client satisfaction.
• Proficient in administrative tasks such as word processing, file management, transcription, and email communication, as well as using computer programs for managing patient information.
• Familiarity with common drugs, their uses, brand/generic names, side effects, and controlled substance protocols.
• Skilled in social perceptiveness and adaptability to others' reactions to enhance client interactions.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Why choose GCVS?

• Make a meaningful impact by being an advocate for pets and their families.
• Work alongside a compassionate and talented team dedicated to excellence in veterinary care.
• Enjoy a dynamic, fast-paced environment that keeps you engaged and challenged.
• Be part of a workplace that values your contributions and supports your growth.
• Ongoing opportunities for continued education such as lunch and learns hosted by various vendors and entities.

About GCVS At GCVS, we offer a comprehensive range of veterinary specialties, including emergency and critical care, anesthesia and pain management, avian and exotic animal medicine, cardiology, dermatology and allergy care, diagnostic imaging, internal medicine, neurology and neurosurgery, oncology, ophthalmology, sports medicine and rehabilitation, and surgery and orthopedics. Join us and become part of a team that strives to make a meaningful difference in the lives of pets and their families every day. Nearby Communities GCVS attracts Veterinary Technicians from throughout the Greater Houston area, including:

• Houston, TX
• Pearland, TX
• Friendswood, TX
• League City, TX
• Webster, TX
• Clear Lake, TX
• Pasadena, TX
• Baytown, TX
• Sugar Land, TX
• Missouri City, TX
• Katy, TX
• Richmond, TX
• Cypress, TX
• Spring, TX
• The Woodlands, TX
• Humble, TX
• Kingwood, TX
• Channelview, TX
• La Porte, TX
• Deer Park, TX