Central Station Monitor - 2nd Shift

Central Station MonitorDatawatch Systems Inc. has an immediate career opportunity for a Central Station Monitor. This high-volume, in and out bound call center position provides support for alarm monitoring and access control calls received within the Central Monitoring Station (CMS). Other duties as assigned. Bethesda headquarters is Metro accessible. Schedule is Tuesday - Saturday, 3 pm - 11 pm.Employment starts with three weeks of paid training onsite in our Bethesda office. Hours for training are 11 am - 7 pm Monday - Friday.Applicants must be willing to submit to a drug screening and criminal background check. EOE/M/F/V/D.Location: Bethesda, MDTravel: NoSalary Range: $19.00/hourResponsibilitiesDisplay high proficiency in written and verbal communicationAttention to detailOrganizational skills, including the ability to efficiently switch between tasksType a minimum of 35WPMDemonstrate computer skills to navigate multiple software applicationsPunctuality and attendance is crucial. Applicants must be reliable and have flexible scheduling availability for weekends, holidays, or extended hours if neededAbility to assess and evaluate opportunities for problem-solvingBe able to understand the company's capabilities and services for assisting and educating clientsWork with internal teams in order to identify potential issues and/or related opportunitiesMust possess ability to pass any state required training or other qualifications for licensingQualificationsHigh School Diploma or equivalent required.1-2 years Data entry required.1-2 years experience with a multi-line phone or soft phone required.1-3 years of customer service preferred.High volume call center or 911 communications preferred.Any certified training or knowledge of Access Control, Fire, and Burglary systems a plus.BenefitsCompetitive SalaryChoice of Medical Insurance plansChoice of two Dental Insurance PlansVision InsuranceMedical and Dependent Care FSA Accounts401K Plan with a discretionary employer match529 Plan AccessEmployee Assistance ProgramCommuter and Parking BenefitShort-term Disability and Long-term Disability InsuranceEmployer-paid 50K Life and AD&D InsuranceVoluntary Life Insurance for Employee, Spouse and ChildrenVoluntary portable Accident, Critical Illness Insurance, Hospital Indemnity CoverageAnnual performance evaluation and salary adjustment considerationPaid holidays, sick and vacation leaveJob-related tuition reimbursement Datawatch Systems