Customer Service Representative (Bilingual)

Your Opportunity:

Customer Service Representative (Bilingual)
Rapid Cash
Las Vegas, NV

 

 

As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands-on experience running a store. You’ll develop your leadership skills in real-time by driving account management, customer outreach, and risk management. It’s performance-driven, people-first, and packed with growth potential. If you’re ready to build your confidence, learn the business, and move up quickly with a Company that invests in your future, you just found your next step.

What We Offer:

Compensation  

 

The hourly wage for the position is $19 .70 per hour. The hourly rate is just one of many elements that make up our Total Compensation package .  

 

Benefits & Perks* 

 

• Paid on-the-job training and a comprehensive new hire program.  

• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.  

• Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.  

• Enrollment in a   k ey   h older   p rogram designed to   establish   and enhance leadership potential for promotion.  

• Performance-based career advancement.  

• Educational   r eimbursement   p rogram.  

• Multiple coverage choices for medical insurance, all   include   telemedicine and medical spending account options (HSA/FSA).  

• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.  

• Company-Sponsored Life and AD&D Insurance.  

• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family .   Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.  

• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.  

• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.  

• P aid time off   that grows with you, starting with  12 days   in your first year.  

• A relaxed, business casual dress code that includes jeans and sneakers! 

 

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing   plan   documents which should be consulted for   additional   details and eligibility requirements.  

 

What We’re Looking For – Qualifications and Skills:

• A high school diploma or equivalent.  

• Minimum one year’s experience in customer service, sales, or retail.  

• At least 3 months of supervisory, key holder, or relevant leadership experience  

• Excellent verbal and written communication skills.  

• Proficiency   in using phones, POS   system , Microsoft Office, and other computer systems.  

• Must be at least 18 years of age (19 in Alabama).  

• Background check   required . All background checks are conducted, and their results are considered,   in accordance with   applicable law.  

• The ability to meet the physical demands of this position, which   frequently   includes   remaining   in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.  

 

Nice to Haves  – Preferred   Qualifications and Skills  

 

• Management experience in retail, convenience   store , grocery,   financ e , service, or related industries .  

• Experience in   check   cashing , document verification , money   order processing .  

• Bilingual  ( English/Spanish )  is a plus and may be   required   for certain location s.  

• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated) .  

What You’ll Do - Essential Duties and Responsibilities:

• Maximize customer success by offering financial services that fit their needs.  

• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check   cashing   transactions and ancillary products .  

• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.  

• Oversee account management and recovery processes, including collection calls, while   maintaining   a focus on customer service to prevent loss and charge off accounts.  

• Maintain customer information in the point of sale (POS) system with accuracy and integrity.  

• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.  

• Perform duties outside of the office, when applicable, including   on site   vehicle appraisals, store errands, and external marketing.  

• Work to meet Company-set performance standards by   leveraging   business-to-business partnership opportunities, obtaining referrals, and   participating   in and hosting in-store and community events.  

• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash   drawer .  

• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.   Help conduct store audits, create reports, and compile financial data to further ensure compliance.  

• Monitor and   maintain   internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.  

• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.  

• Conduct   additional   tasks as directed by leadership.  

• Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum,  40 hours   per   week.** 

 

** Store hours, schedules, and/or the minimum number of hours   required   for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter   about   the most up-to-date requirements.  

Workplace Awards & Recognition:

We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for   four consecutive years   and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025.  Additionally, we have been named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek.  

Our Purpose:

The Community Choice Financial® Family of Brands ("CCF" or the “Company”), is one of the largest consumer specialty finance organizations in the U.S. We provide our   c ustomers, Team Members, and   c ommunities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial® Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.  

 

Think   you’d   thrive here ?   Learn more at    

 

The information   contained   herein   is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities   required   to do the job. The Company may, at its discretion, revise the job description at any time, and   additional   functions and requirements may be assigned by supervisors as   deemed   appropriate .  Requirements, skills, and abilities included have been determined to illustrate the minimal standards   required   to successfully perform the position.  

 

Community Choice Financial® Family of Brands, including its subsidiaries and affiliates, (the “Company”) uses artificial intelligence (“AI”) tools to   assist   in its recruitment and hiring process.   Read the AI Use Consent and Acknowledgement for more information.  

 

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in person only.  

 

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an   equal-opportunity   employer.