Case Manager - CSM Fire House

Role : Case Manager

Reports to: Program Manager

Program : 1504-Westside C3

Department : Outreach

Location : CSM Fire House - 1444 7th Street, Santa Monica, CA 90401

Setting : 100% Onsite

Schedule : Monday - Friday, 8am - 4:30pm

Status : Full-time/Non-Exempt/Non-Management

Benefits : Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings : 1

Summary:

The People Concern's Santa Monica C3 Team is seeking a case manager to join our multidisciplinary street outreach team. This team is part of a City of Santa Monica strategy to combat homelessness. The goal of Santa Monica C3 is to identify, engage, and connect or re-connect homeless individuals to interim and/or permanent housing and supportive services. The team works closely with each client to develop individualized service plans. The team helps enroll clients in public benefits (i.e. General Relief, SSI/SSDI, Medi-Cal), submit housing applications, and access appropriate medical and behavioral health treatment. The Case Manager will model competence in wellness, recovery, and coping, and is responsible for maintaining the highest quality services and efficiency of operations.

Essential Duties and Responsibilities:

• Work as part of an interdisciplinary team to engage and provide field-based services, meeting currently homeless clients where they are in order to eliminate barriers to services.
• Interface and represent the agency with partners, including community health providers, the business community, and social service/housing providers to reduce the number of homeless people living on the streets.
• Engage clients in developing mutually agreed-upon goals documented in each client's confidential service plan.
• Provide initial contact, needs assessment, information, education and referrals to the homeless.
• Refer target clientele to appropriate services (e.g., health, mental health, interim housing, etc.).
• Work in collaboration with other team members to remove barriers to permanent housing; e.g., acquisition of identification, legal aid, benefits assistance, life skills acquisition.
• Provide case management and aftercare/follow-up services to clients placed in permanent housing.
• Provide opportunities for clients to build a supportive peer community.
• Work collaboratively with public, private, and nonprofit sector groups to provide services, e.g., mobile info stations, public kiosks, hygiene centers, a welcome center, sobering center, etc.
• Adhere to an emphasis on customer choice, harm reduction, and psycho-social rehabilitation.
• Develop and maintain a complete, accurate, and current member file with all funder-required documents
• Assure that all member paperwork and data collection is complete and up to date in the case management database
• Attend all case file, staff meetings, trainings and retreats.
• Other duties as assigned.

Qualifications:

• High School Diploma or GED or Equivalent.
• Bachelor's degree or equivalent experience.
• Demonstrated knowledge of and experience with the issues faced by the population served (homelessness, mental illness, substance abuse, medical issues, and domestic violence).
• Computer literate; able to use computerized database system for information management.
• Able to work in a high tolerance Harm Reduction model with Clients experiencing multiple barriers.
• Valid CA Driver's license, reliable car, auto insurance, and an acceptable driving record.

Preferred Qualifications:

• Bachelor's Degree.
• Spanish speaking

Work Environment:

• Combination of field and office environment
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
  
• On occasion walk or drive to different local sites.
  
• Will necessitate working in busy and loud environments.
  
• Will be exposed to elements like cold, heat, dust, noise and odor.
  
• May need to bend, stoop, twist, and sit throughout the day.

Outreach positions might involve various types of lifting, such as carrying supplies, moving materials, or handling tools. The weight of these items can range from light to moderate, depending on the specific tasks.

Examples of Weights:

Supplies: Boxes of brochures, pamphlets, or educational materials (i.e., backpacks) could weigh between 15 -20 and pounds each.
Materials: Small items like equipment, tools, or supplies could weigh between 10 and 20 pounds.
General Lifting: It's crucial to consider the weight of items that may be moved or lifted during outreach activities.
Physical requirements like walk a distance, or navigate stairs, all of which are necessary to perform outreach work.

EXPECTED BEHAVIORS OF ALL STAFF

1. Act as a role model
2. Demonstrate a sense of responsibility
3. Continuously learn and improve
4. Acknowledge your own areas of improvement
5. Hear and provide honest, specific and direct feedback
6. Create an environment where everyone is welcomed valued and respected
7. Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.


With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.


The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates