Automotive Service Writer

Automotive Service WriterFinnin Ford is seeking a customer-focused Automotive Service Writer to join our growing service department. The ideal candidate will be highly organized, have strong communication skills, and take pride in delivering an excellent customer experience. You’ll serve as the primary point of contact between our customers and service technicians, ensuring that every repair order is handled efficiently, accurately, and with care.Bilingual applicants are strongly encouraged to apply! The ability to communicate effectively in both English and Spanish is highly valued, as we proudly serve a diverse customer base in the Dubuque area.ResponsibilitiesGreet and assist customers as they arrive in the service driveListen to customer concerns, accurately document repair requests, and create repair ordersCommunicate effectively between customers and technicians regarding vehicle needsProvide clear estimates for service and repair costsFollow up with customers regarding repair progress and completion statusVerify completed work meets dealership and customer standards before vehicle deliveryMaintain accurate service records and customer informationHandle warranty documentation and approvalsAssist with scheduling appointments and managing service workflowQualificationsExcellent communication and customer service skillsBilingual (English/Spanish) preferredAbility to multitask in a fast-paced environmentProficiency with computers and service management softwareProfessional appearance and positive attitudeWhy Join Finnin FordFamily-owned dealership with a strong reputation in the communitySupportive and team-oriented work environmentOpportunity for career growth and ongoing trainingBe part of a dealership that values quality service and customer relationshipsBenefitsHealth insurance401(k) with employer matchPaid time off and holidaysEmployee discounts on vehicles, service, and partsEqual Opportunity Employer StatementFinnin Ford is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by law. We believe that diversity strengthens our team and our community.