Desktop Technician Level 1

Job Description

Job Description

About MCU

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission:

To help hard-working New Yorkers build better tomorrows

Our Vision:

Be New York's most loved financial institution by helping our members build their best financial futures

Overview: The Desktop Technician plays a key role in supporting and maintaining MCU’s end-user technology environment. This position provides hands-on technical support for desktops, laptops, virtual desktops, and peripherals, while ensuring systems are compliant, secure, and optimized for productivity. The Desktop Technician works closely with IT teams to resolve technical issues, support business operations, and contribute to technology initiatives.

Responsibilities:

Specific duties include, but are not limited to, the following:

• Provide support for desktops, laptops, peripherals, and mobile devices.
• Troubleshoot and resolve hardware, software, connectivity, and printing issues.
• Support end-users in Citrix, VMware Horizon, or AVD environments.
• Assist with PowerShell scripting and execution for system tasks and automation.
• Deploy devices using Microsoft Intune,MECM, or JAMF.
• Support identity management, MFA enrollment, and encryption policy enforcement.
• Ensure endpoints meet security and compliance standards.
• Provide in-person support to branches and VIP users as needed.
• Maintain asset inventory and perform IT lifecycle operations.
• Collaborate with other IT teams to support infrastructure and project delivery.
• Adhere to BSA/AML/OFAC compliance requirements.
• Perform other duties asrequired.

Requirements:

• Minimum of 4 years of experience in a similar IT support role.
• Proficient in Windows 10/11, with basic macOSand IOSexperience.
• Working knowledge of TCP/IP networking (IP addressing, DNS, DHCP).
• Experience using and troubleshooting VDI (Citrix, VMware, or Azure Virtual Desktop).
• Understanding ofPowerShell scripting and ability to run and troubleshoot scripts.
• Familiarity with endpoint management tools such as Intune,MECM, or JAMF.
• Strong communicationand documentation skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Ability to lift at least 40 pounds.

Competencies:

• Technical Expertise – Strong diagnostic and technical troubleshooting abilities.
• Compliance Awareness – Follows security procedures and compliance standards.
• Customer Focus – Delivers professional and helpful service to all end-users.
• Accountability – Takes ownership of support tasks and ensures completion.
• Collaboration – Works cooperatively with IT team members and stakeholders.
• Adaptability – Learns and appliesnew technologiesand procedures quickly.
• Span of Control / Direct Reports

Why you'll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following

Results - We are passionate about winning.

Agility - We proactively anticipate, respond and pivot to ensure MCU wins.