Switchboard Operator

Avera McKennan HospitalWorker Type: RegularWork Shift: Night Shift (United States of America)Pay Range: $18.00 - $23.25Position HighlightsMonday- Friday 3:30pm-12:00am & 4:30pm-1:00am; 2:30-11:00PMEvery other weekend48 hours 2 weeksYou Belong at AveraBe part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.A Brief OverviewResponsible for processing inbound and outbound calls, directing the general public, making overhead announcements, monitoring video surveillance, monitoring critical alarms, and processing emergency medical codes.What You Will DoHandles large amounts of inbound and outbound calls in a timely manner.Identifies customer needs, clarifies information, researches, and provides solutions and/or alternatives.Follows communication scripts for various call scenarios, alarms, and emergency codes.Skillfully changes from one task to another without loss of efficiency or composure.Actively participates in efforts to support customer satisfaction and maintain quality.Effectively communicates with patience and understanding. Remains positive and professional in all internal and external interactions.Communicates clearly, calmly, and professionally utilizing overhead paging system to communicate emergencies and general information.Informs appropriate resource of any trouble lines reported by personnel.Must maintain a working knowledge of hospital switchboard, phone system, and associated programs.Assists with departmental operations during evenings, weekends, or other designated times as needed.Essential QualificationsHigh School or GED Equivalent or 1 year related experience/training or equivalent combination of education and experience.Expectations and StandardsCommitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.Promote Avera's values of compassion, hospitality, and stewardship.Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.Maintain confidentiality.Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.Benefits You Need & Then SomeAvera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.PTO available day 1 for eligible hires.Up to 5% employer matching contribution for retirementCareer development guided by hands-on training and mentorshipAvera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law.