Integrated Care Coach

Become a part of our caring community and help us put health first The Care Coach provides proactive, patient centered care coordination and social needs support for the highest risk top 5% patient membership. You will serve as the primary contact for patients and focuses on care coordination, adherence coaching, healthcare navigation, transitions of care and reinforcing care plans. You will report to a Care Integration Team Manager within the CenterWell and Conviva Primary Care organization. Duties and Responsibilities The Care Coach coordinates care across health and social service systems, serving as patient advocates and clinical supports, including but not limited to: Clinical Screening & Escalation: Conduct structured patient interviews and collect health-related information (e.g. medication regimen and barriers to adherence, social barriers, functional status.). Document and share findings with providers. Outreach and Home Visits: Perform home visits to observe living conditions, identify safety concerns, and review environmental or social factors impacting engagement. Social Needs support: Identify barriers to care, address immediate social stressors, and connect patients with appropriate community-based resources. Chronic Disease Education: Deliver culturally appropriate education using approved materials to reinforce provider and pharmacist recommendations for chronic disease management. Care Coordination: Serve as a liaison between patients, primary care, specialists, pharmacies, home health, and community providers. Support care transitions, coordinate follow-up, and facilitate communication across care settings to close care gaps. Partner closely with the primary care provider to create care plans and priority action items. Post‑Hospital and Emergency Department Follow‑Up: Conduct timely follow-up after hospitalizations and emergency department visits to support safe transitions. Review discharge instructions, schedule/confirm follow-up appointments, verify patient reported medications and elevate discrepancies to providers. Community Engagement: Encourage and support patient connection to community-based programs that reinforce health goals, including initial engagement when appropriate. Cultural Competence: Deliver patient centered, culturally sensitive care that respects patients’ beliefs, preferences, and social context. Develop a holistic understanding of patient needs via a 5Ms framework (What M atters Most, M ind (Mentation), M obility, M edications, M ulti-complexity) and identify barriers impacting health outcomes. Prepare, participate and discuss patients during High‑Risk Rounds Required Qualifications Healthcare professional with 3+ years of Ambulatory, Primary Care, or Senior‑Care experience with direct patient care Ability to discuss chronic conditions and reinforce medication instructions Comfortability to regularly conduct home visits and community‑based outreach Demonstrated experience in patient education, care coordination, and social support of high‑risk or geriatric populations Preferred Qualifications Active Unrestricted LPN/LVN license or MA Certification Licensed or Unlicensed Medical professional with equivalent foreign Registered Nurse (RN) or Physician license Market Dependent: Bilingual in English, Spanish and/or Creole with the ability to read/write/speak in both languages Experience in care coordination, case management, population health and/or value‑based care models Experience conducting post‑hospital/ED follow up with appropriate escalation Familiarity with Medicaid, Long‑term Care, and HCBS programs Experience working with seniors and medically complex populations Prior home visit experience and knowledge of field safety practices This role has a mobile presence, involving travel to patients’ homes, healthcare facilities, community‑based settings, and assigned clinics. Workstyle: Combination of clinic‑based and field work (expect average of 2 days per week in‑center, and 2 days per week in‑home) Location: Must reside in designated market area Hours: Monday–Friday, 8:00 AM–5:00 PM; overtime may be required TB Statement This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB. Driving Statement This role is part of Humana’s driver safety program and therefore requires an individual to have a valid state driver’s license and be expected to maintain personal vehicle liability insurance. Individual must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher. Benefits Health benefits effective day 1 Paid time off, holidays, volunteer time and jury duty pay Recognition pay 401(k) retirement savings plan with employer match Tuition assistance Scholarships for eligible dependents Parental and caregiver leave Employee charity matching program Network Resource Groups (NRGs) Career development opportunities Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. #J-18808-Ljbffr