QA/QC Supervisor - OSP

Lead the CBRE Quality Representatives staff on low to medium scoped client accounts. Oversee the creation, revision, and enforcement of all aspects of the CBRE Quality Management System (QMS), or, in situations where CBRE operates within the client’s QMS, ensure the integration and ongoing oversight required by that QMS are appropriately executed by the CBRE Quality Representatives. Interface with the client’s Quality Assurance team leadership to support routine quality assurance and quality control deliverables, support change, event & root cause analysis processes through review and/or approval actions, ensure all CBRE employees are qualified for the work they perform, and ensure all master service agreement and quality agreement deliverables are executed per contract terms. Essential Duties and Responsibilities Oversee the day-to-day Quality and Compliance Team operations at one account site (may also support CBRE corporate QA initiatives not client specific). Monitor operations at the site and determine compliance status with regards to local and global regulatory standards as well as client specific requirements as defined in the master service agreement (MSA) or Quality Agreement. Execute the CBRE compliance program and/or the client’s compliance program and lead continuous improvement initiatives for both CBRE and the client. Interface, partner, and interact with both CBRE and the client’s functional areas and leadership teams. Communicate quality and compliance initiatives and/or issues across impacted functional areas. Report compliance (among other quality and business metrics) status to CBRE and/or the client during review meetings, and appropriately escalates and notifies management of quality and compliance issues. Execute the inspection readiness program for the site, including periodic CBRE self‑inspection, client self‑inspections, and external agency inspections such as the FDA. Lead audits and serve as the primary quality representative for CBRE operations during external agency or client audits. Manage the vendor management program for the site and ensure all GxP service providers are qualified per the CBRE regulated vendor qualification process and any client‑directed qualification program. Oversee the execution of the training and qualification program for CBRE employees, ensuring all employees are qualified for the role they perform. Ensure QA staff is qualified and delivering on the objectives of the QMS, annual quality plan, and the quality agreement with the client. Track the success of CBRE quality of service initiatives on the account for non‑regulated services. Author and negotiate terms of Quality Agreements with clients and vendors. Investigate deviations/events, issues and manage Corrective/Preventative Actions, and participate in creation and management of changes. Perform other duties as assigned. Supervisory Responsibilities Provide formal supervision to individual employees within a single functional or operational area, recommend staff recruitment, selection, promotion, advancement, corrective action and termination, plan and monitor appropriate staffing levels and utilization of labor, prepare and deliver performance appraisal to direct reports, mentor and coach team members, and lead by example. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience Bachelor’s degree in Biology, Microbiology, Chemistry, or Engineering; or equivalent related work experience. Minimum 5+ years related work experience required. Previous experience within a quality organization preferred. Specialized training in quality assurance audits preferred. Previous supervisory experience a plus. Certificates and/or Licenses FDA, ISO, or similar quality assurance audit related certification preferred. Must have appropriate license and/or certification where required by law. Green or Black Belt Six Sigma Certification preferred. Communication Skills Comprehend, analyze, and interpret complex business documents. Respond effectively to sensitive issues. Write reports, manuals, speeches, and articles using distinctive style. Make effective and persuasive presentations on complex topics to employees, clients, top management, and public groups. Motivate and negotiate effectively with key employees, top management, and client groups. Engage with new people comfortably. Demonstrate a warm and engaging demeanor, assess circumstances, empathize, and offer help. Financial Knowledge In-depth knowledge of financial terms and principles; ability to calculate complex figures; forecast and prepare budgets; conduct financial/business analysis and prepare reports. Reasoning Ability Ability to solve advanced problems and handle varied options in complex situations; expert analytical and quantitative skills; develop strategic solutions for a growing matrix‑based multi‑industry sales environment. Other Skills and Abilities Experience with desktop publishing, Microsoft Office Suite, and online help; prior experience with SAP, Trackwise, Regulus, and/or CMMS systems. Knowledge or formal training with lean manufacturing, Six Sigma, 5S programs. Knowledge of training and qualification programs. Experience with Quality and Compliance Systems within Life Science environments. Quality auditing experience. Scope of Responsibility Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgment may cause long‑term impact to co‑workers, supervisor, department and/or line of business. Benefits and Compensation Compensation: $90,000 – $103,000 annually. Benefits include 401(K), Dental, Health, Life, and Vision insurance. Equal Employment Opportunity CBRE is an equal opportunity employer that values diversity. We have a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. Candidate Accommodations CBRE provides reasonable accommodations in the application procedure for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or by telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada). #J-18808-Ljbffr CBRE