Support Specialist

Job Title : Support Specialist Platform: NOVAtime and/or Workforce– Time & Attendance Location - Atlanta, GA Role Summary The Support Specialist will support the administration, maintenance, and day-to-day operations of the NOVAtime Time & Attendance platform. This role partners with product, engineering, payroll, and operations teams to coordinate work, manage requests, and ensure timely resolution of system issues and changes. Key Responsibilities Understand the NOVAtime and/or Workforce platform – user functionality, configurations, reports, etc. Support NOVAtime and/or Workforce incidents - triage, provide technical support, troubleshoot remotely and engage on-site technician or vendor (as needed) Execute configuration changes as requested by Operations Create or update existing integrations with upstream or downstream systems Monitor daily and weekly data integrations, ensure successful runs Maintain documentation, status reports, and issue logs Act as a liaison between vendor and business stakeholders Assist with audits, compliance checks, and payroll-related support activities Required Qualifications Experience supporting a Time & Attendance or payroll-related platform (UKG or NOVAtime preferred) Experience supporting incidents, creating change controls, and maintaining knowledge content (ServiceNow preferred) Experience with integration and middleware tools (IBM MQ and ITX preferred) Strong coordination, documentation, and stakeholder communication skills Familiarity with Azure DevOps for work management Familiarity with AI productivity tools such as Copilot, Power Apps, and Power Automate Ability to manage multiple priorities in a fast-paced environment Flexibility to work on Sunday’s for about 2 hours – approximately once a month Flexible work from home options available. #J-18808-Ljbffr