Part-Time Customer Appointment Specialist (Sales Support)

Job Description

Job Description

Part-Time Customer Appointment Specialist (Sales Support)

Champaign, IL

Sam Leman Automotive Group

The Sam Leman Automotive Group is one of the largest automotive groups in Central Illinois. Family-owned since 1963, we proudly operate 13 dealerships throughout the region and employ nearly 700 team members. For more than 60 years, we have built our reputation on exceptional customer service, strong community relationships, and a workplace culture that values growth and opportunity.

We are currently seeking a motivated and customer-focused Part-Time Customer Appointment Specialist (Sales Support) to join our growing team in Champaign. As our customer base continues to grow, we are looking for someone who enjoys helping people, communicating with customers, and providing exceptional support to both our sales team and customers.

This position is ideal for a college student or someone looking to gain valuable business experience while working in a professional environment with opportunities for advancement.

Schedule

• Monday, Wednesday, Thursday: Until 7:00 PM
• Tuesday and Friday: Until 6:00 PM
• Saturday: 8:30 AM – 5:00 PM

We are willing to work around college schedules.

Why Join Sam Leman?

This position is a great opportunity to get your foot in the door with one of Central Illinois's most respected automotive groups. Successful team members often advance into our Accounting Office, Business Development Center, Sales, Service, and Management teams.

This position also offers a monthly bonus opportunity in addition to competitive hourly pay.

Responsibilities

• Answer incoming phone calls and assist customers with questions
• Schedule and confirm sales appointments for customers
• Follow up with internet leads and customer inquiries by phone, email, and text
• Provide administrative support to the sales department
• Maintain accurate customer information and appointment records
• Coordinate with sales consultants to ensure a seamless customer experience
• Deliver outstanding customer service and create a positive first impression of the dealership
• Assist with additional sales support tasks as needed

Qualifications

• Friendly, positive, and professional attitude
• Excellent verbal and written communication skills
• Comfortable speaking with customers over the phone
• Strong organizational and multitasking skills
• Ability to work independently and as part of a team
• Customer service focused
• Professional appearance and demeanor
• Reliable attendance and punctuality
• Basic computer skills

What We Offer

• Competitive starting wage
• Monthly bonus opportunity
• Paid training with an experienced mentor
• Career advancement opportunities across 13 dealerships
• Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability
• 401(k) Retirement Plan
• Company-Paid Life Insurance
• Paid Time Off
• Employee discounts with local businesses
• Positive, team-oriented work environment

Applicants must be able to pass a background check and drug screening.

Equal Opportunity Employer

Sam Leman Automotive Group is an equal opportunity employer and prohibits discrimination and harassment of any kind. Employment decisions are made without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.