Program Coordinator

Role Summary Own the day-to-day coordination that keeps clinics running. Youll oversee Office Assistants, support program management (compliance, QA, billing), and drive operational rhythm across assigned sites. Key Responsibilities Maintain accurate records of program activities, staff, and outcomes; generate regular effectiveness reports for leadership. Provide direct oversight to Office Assistants across clinics; coach for quality, efficiency, and service. Assess program quality and adherence to standards; recommend and track corrective actions. Draft and update policies/procedures as directed; support program credentialing and contract obligations. Coordinate/monitor outreach to sustain referral flow; guide Office Assistants participating in outreach. Monitor client feedback and surface improvement opportunities. Train staff/volunteers on workflows, service standards, and compliance (including HIPAA). Provide administrative support (front desk/phones, communications, report prep) as needed. Participate in program meetings and partner closely with the Clinic Manager on operational priorities. Model professional conduct and clear, respectful communication. Other duties as assigned. Minimum Qualifications High school diploma or equivalent; two (2) years of college with Business Administration major preferred. Strong planning, prioritization, and multi-project execution under deadlines. Excellent communication, organization, and analytical skills; methodical problem-solver. Proficiency with Microsoft 365 (Word, Excel, Outlook, PowerPoint), Teams, Zoom; comfort with EHR/EMR systems. Basic math skills; clear written and spoken English. Valid CA drivers license, reliable insured transportation, and insurability under agency policy. Proven ability to build professional relationships with employees, vendors, TPAs, and partners.