Academic Program Coordinator

Academic Program Coordinator

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Job no: 1174292

Work type: Support Staff

Pay Grade: 11

Major Administrative Unit / College: Graduate School Dean

Department: Graduate School Dean 10067378

Sub Area: CT- Clerical Tech.

Salary: Salary Commensurate with Experience

Location: East Lansing

Categories: Administrative/Business/Professional, Clerical Technical- CT, Full Time (90-100%), Union

Position Summary

The Graduate School is looking for a professional with in-depth experience with the SIS system (student.msu.edu) and the University's Admissions platform (Slate). This person must have extensive experience working in both platforms and have a clear understanding of how both platforms function. The person must have the ability to identify system issues and have the knowledge to trouble shoot alone or with guidance from the functional teams, and work with the technical team to implement resolutions.

The person will be responsible for producing, conducting and updating training on new and existing processes to staff and students across campus at all graduate and professional levels for the student information system. Other duties include identifying and making recommendations for system modifications and enhancements, workflows and other processes to ensure better end user experiences. The position will respond to IT trouble tickets related to GradPlan, monitor and answer questions in the View email address on click.appcast.io email account, and attend SIS transition team and other SIS related meetings. The position will act as a liaison between end users, functional and technical teams to troubleshoot and communicate system problems or enhancements. In addition, this position will be responsible for performing the necessary testing in the Student Information System for releases and upgrades. This position will work with Graduate Units across campus to provide support related to other graduate student matters including: fellowships, assistantships, and student life cycle from admission to graduation.

This person will also be responsible for addressing stakeholder inquiries via the View email address on click.appcast.io email. In addition, they will be responsible for evaluating and prioritizing enhancement requests to the Slate platform and working with the technical team to implement the changes. This person would handle security requests at the Graduate level for Slate. The position would attend meetings related to the Slate project and continue on as the project progresses to steady state. This person would collaborate regularly with the Slate Graduate Team as well as the Office of Admission team.

Minimum Requirements

Knowledge equivalent to that which normally would be acquired through the first two or three years of college, such as an Associate's degree in business, education, higher education, psychology, business or a related field which corresponds to the area of employment; one to three years of related and progressively more responsible or expansive work experience in university/college/academic admissions or related administrative position; or an equivalent combination of education and experience.

Desired Qualifications

The Graduate School is looking for a professional with in-depth experience with the SIS system (student.msu.edu) and the University's Admissions platform (Slate). This person must have extensive experience working on both platforms and have a clear understanding of how both platforms function. The person must have the ability to identify system issues and have the knowledge to trouble shoot alone or with guidance from the functional teams, and work with the technical team to implement the resolution. The person must also demonstrate dedication to diversity, equity, and inclusion and commitment to continuously develop in this respect.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Cover letter, resume and three references

Work Hours

STANDARD 8-5

Website

GRAD.MSU.EDU

Bidding eligibility ends October 20, 2026, 11:55 PM

Advertised: Oct 14, 2026 Eastern Daylight Time

Applications close: Oct 20, 2026 Eastern Daylight Time