Operations Associate

Job Description

Job Description

HIGH COUNTRY DRAPERY DESIGNS is a custom window treatment company that brings elegance, functionality, and personalized style to residential and commercial spaces. We pride ourselves on excellent client service, meticulous attention to detail, and high-quality craftsmanship.

JOB SUMMARY:
An Operations Associate ensures that products meet quality standards before installation and manages logistics for on-time installations. This role involves thoroughly inspecting materials and monitoring inventory to maintain smooth processes.

ROLE AND RESPONSIBILITIES:
Quality Control:

• Inspect Products: Verify the quality, color, size, and operational functionality of shades and blinds in the workroom before they move to installation.
• Measure Accuracy: Confirm measurements and functionality of finished products to ensure they meet specifications and operate as intended.
• Fabric Inspection: Conduct timely inspections of incoming fabric to ensure it’s free of defects and ready for use.
• Documentation: Maintain detailed records of quality inspections and highlight any defects or issues for immediate resolution.

Installation Coordination:

• Product Logistics: Oversee the receiving, shipping, and quality control of products to ensure they are ready and in place for installation.
• Keeps track of packages and ensures they are in the system.
• Prepares for installation to ensure all parties are prepared.

Workroom Operations:

• Product Availability: Confirm that all necessary products are available and ready in the workroom, allowing for smooth production and assembly.

Inventory and Ordering:

• Inventory Management: Monitor stock levels and restock materials as needed to maintain uninterrupted workflow.
• Fabric Issue Resolution: Identify fabric issues, promptly notify the Project Manager, and coordinate solutions for replacement or troubleshooting.
• Fabric Shipping: Manage and execute all fabric shipments, ensuring accuracy and timeliness.
• Order Completion Oversight: Confirm that all work orders are fully complete prior to shipping.

General Operations:

• Operational Support: Provide phone coverage as needed and assist in any other operational tasks as needed.