Value-Add Team Lead

The Value-Add Team Lead is a hands‑on leader within the Operations department, responsible for helping drive the daily execution, technical quality, and efficiency of the Value‑Add team. Located on‑site at Secured Tech, this position balances frontline supervision of technical specialists and seasonal temporary labor with direct technical execution. The ideal candidate possesses strong technical ITAD and device repair knowledge, sharp attention to detail, and the ability to motivate a team to meet deadlines. You will learn all aspects of the department and fill in for the Assistant Manager of Value‑Add when absent. In this role, you will lead by example to enforce safety and quality standards while maintaining a high‑efficiency production workflow. About Secured Tech Secured Tech is a dynamic company dedicated to supporting K-12 schools in successfully implementing and managing 1:1 student device programs. Founded in 2018, we specialize in purchasing used devices, offering high‑quality products and software solutions, and providing comprehensive repair services and warranties. Our deep industry knowledge, competitive pricing, and commitment to exceptional customer service enable us to build strong partnerships with school districts and other K‑12 resellers. At Secured Tech, we focus on delivering tailored solutions that simplify technology management for schools, ensuring a seamless and stress‑free experience. Description Daily Supervision: Assist with delegating tasks, leading projects, overseeing personnel, resolving immediate production bottlenecks, and maintaining a safe, efficient, and clean work environment. Mentorship & Culture: Guide and support a team of technical specialists, promoting a culture of learning, accountability, and craftsmanship that embraces our Core Values. Onboarding & Training: Conduct hands‑on onboarding and continuous training for both permanent and temporary technicians, ensuring proficiency with tools, processes, component‑level knowledge, and safety standards. LMS Support: Assist with creating and updating content in our LMS platform to properly document training materials and standard operating procedures (SOP). Resource Optimization: Utilize the tiered technician model on the floor, flexing and moving team members to support various operating areas as directed by management. Workflow, Reporting & Metrics KPI Tracking: Help monitor daily productivity, error rates, and throughput on the floor, reporting metrics accurately to department leadership. Trend Awareness: Identify and report processing trends, recurring errors, or operational hurdles to the Assistant Manager and Production Manager to support continuous improvement. Compliance & Records: Ensure accurate record‑keeping at the workstation level to support compliance, audit trails, and internal dashboards. Technical ITAD & Device Services Disassembly & Harvesting: Lead and help train on the efficient disassembly of various IT assets for component harvesting, reuse, and resale. Train team members on parts and parts breakdown best practices. Diagnostics & Repair: Provide hands‑on training on device diagnosis and repair to maximize resale value; act as a technical subject matter expert (SME) on the floor. R&D Support: Assist management with the testing, setup, and scaling of new technical services or revenue streams. White-Glove Service Execution Quality Assurance: Enforce strict White Glove quality standards, including precise asset tracking, labeling expectations, specific device enrollment requirements, and deadline achievement. Client Presentation: Maintain and audit the standard of packaging, handling, and presentation for all customer assets, ensuring the final product meets the criteria defined by the Customer Success team. First-Line Escalation: Act as the first line of defense for production or quality discrepancies, resolving technical issues quickly with the help of the Value‑Add Assistant Manager to ensure client satisfaction. Professional Development Stay Current: Keep pace with evolving repair techniques, diagnostic tools, and ITAD industry best practices. Knowledge Sharing: Actively share new techniques and insights with the team to eliminate skill gaps and elevate overall team performance. Qualifications & Skills: 2+ years of experience in electronics repair, value‑add services, or device management environment; prior experience in a team lead, shift lead, or senior technician role preferred. Advanced, proficient knowledge of technology devices, including Apple, Windows, and Chrome‑based hardware (component‑level repair experience is a strong plus). Demonstrated ability to motivate peers, delegate tasks, and maintain positive team morale in a fast‑paced environment. Strong verbal and written communication skills for training technicians and reporting to management. Sharp problem‑solving, time management, and organizational skills with an eye for floor efficiency. Comfortable using digital tools for reporting, documentation, inventory tracking, and LMS platforms. #J-18808-Ljbffr Secured Tech