Food Service Supervisor

Job Title

Pay Range: $27.95hr - $40.70hr

Requirement/Must Have:

• High school graduate or equivalent.
• Prior experience in a retail food service setting.
• Proven ability in customer service skills, team building skills, food safety and sanitation.
• Strong verbal and written communication skills.
• Must be able to perform multiple tasks simultaneously.
• Competency in human resources functions including training, counseling, conflict resolution, and supervision.
• Knowledge of computer applications and systems.
• Ability to follow established fiscal procedures to protect organizational assets.

Responsibilities:

• Manage day-to-day operations of the retail food service unit including employee supervision and quality control.
• Maintain work performance standards, sanitation, and personal hygiene consistent with organizational and regulatory requirements.
• Supervise and assist shifts with food assembly, preparation, and service for items such as salads, sandwiches, desserts, and fruits.
• Assist in planning, organizing, and directing all cafe activities and revenue-generating operations.
• Handle cash and charge requests, totaling customer purchases on a cash register.
• Respond to inquiries and problems related to food services, personnel issues, policies, and procedures.
• Train, orient, and appraise performance of staff, utilizing appropriate corrective actions.
• Oversee serving areas to ensure food temperature, quality, appearance, and portion control meet standards.
• Perform quality checks on equipment and appliances to ensure proper working condition and coordinate repairs.
• Participate in the development and monitoring of quality assurance and sanitation procedures.
• Coordinate health and regulatory inspections.
• Investigate, resolve, and document complaints or incidents occurring within the unit.
• Assess food and non-food inventory and adjust needs accordingly.
• Provide instruction and performance evaluations for interns during rotations.
• Act as person-in-charge during periods of manager absence.

Nice to Have:

• Allergen Awareness certification.

Skills:

• Customer Relations.
• Team Building.
• Food Safety.
• Sanitation.
• Conflict Resolution.
• Negotiation.
• Supervision.
• Equipment Safety.
• Inventory Management.

Qualification And Education:

• Up to date ServSafe certification.
• At least 3+ years of supervisory experience.

Physical Requirements(Due to nature of job, The candidate must have):

• Ability to stand for 100% of shift.
• Ability to negotiate in a cramped work space.
• Ability to immerse hands in soap, rinse, and sanitizing solutions.