Technical Account Manager (Customer Success Manager)

Technical Account Manager (Customer Success Manager) At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. The Technical Account Manager (TAM) is a seasoned account management and technical resolution professional. The TAM is responsible for resolving complex problems and providing excellent technical and customer service to specific key accounts, helping customers succeed, expand usage of our products, and become a reference for prospective customers. Responsibilities Drive Client Success : Become a trusted advisor for key clients, resolving complex technical challenges and ensuring their success with NiCE products and services. Foster Strategic Relationships : Build strong, collaborative relationships with clients, fostering trust and long‑term partnerships. Deliver Exceptional Service : Collaborate effectively across internal teams to provide clients with exceptional technical support and customer service. Technical Expertise : Leverage deep knowledge of NiCE products and technologies to troubleshoot client issues and optimize their solutions. Client‑Centric Approach : Gain a comprehensive understanding of each client’s business needs and identify opportunities to enhance their success with NiCE solutions. Communication & Knowledge Sharing : Develop and deliver impactful presentations showcasing client achievements and best practices. Train clients to maximize their investment in NiCE products and services. Continuous Improvement : Contribute to the development and improvement of NiCE products and services by identifying and recommending enhancements based on client feedback. Qualifications Bachelor’s degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience. 5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery. Proficiency in technical problem‑solving, analytical and advanced troubleshooting skills. Excellent customer service and communication skills, with fluency in written and verbal communication. Ability to multitask effectively and thrive in a fast‑paced environment. Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts. Preferred Experience or knowledge in Telecom, Connectivity, Programming – Integrations, Software/Systems/Applications. Benefits Join an ever‑growing, market‑disrupting, global company with a fast‑paced, collaborative, and creative environment. Enjoy endless internal career opportunities across multiple roles, disciplines, domains, and locations. Flexible hybrid model: 2 days in office, 3 days remote each week. NiCE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Requisition ID: 9873 Reporting into: Manager, Customer Success Role Type: Individual Contributor #J-18808-Ljbffr