Chromebook Service Technician

Salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits. For details, visit Xerox Careers for your applicable country. Hourly: Hourly rates for this position can be shared with you per your location; this rate will fall within the posted range. This position is a great place for career development with a lot of opportunities for upward mobility. Our mission is to build long-lasting relationships focused on the success of our clients, and to provide outstanding service that exceeds expectations. We are looking for a repair technician who has the desire to learn, is reliable, and is excited about the opportunity to work with devices at the cutting edge of mobile computing. This is an entry-level position to kick off your IT career. In this role you will service our K-12 clients with repairing Chromebooks. ChromeCare Technician Job Responsibilities Perform troubleshooting and diagnosis of hardware & software issues in ChromeOS and other devices Replacement of LCDs, keyboards, motherboards, and system components Document resolution steps and parts consumption in ticket software Manage paperwork trail for the warranty claim process. Device teardown including parts testing and asset disposition. Complete assigned daily, weekly, and monthly tasks. Assist in the enrollment and rollout of new client devices. Complete additional training to advance career as requested. ChromeCare Technician Qualifications High School Diploma or equivalent; technical degree or certification preferred. Knowledge of Chromebooks and ChromeOS preferred. Experience with hardware repair tools and equipment required. A+ Certification preferred. Experience using Autotask Professional Services Automation Tool or similar system preferred. Must have the ability to work independently and collaboratively in a fast-paced environment. Strong problem-solving and analytical skills prefer red. #J-18808-Ljbffr Xerox Corporation