Office Clerk

Women of the Vine & Spirits Corporate Member Job Board The Women of the Vine & Spirits (WOTVS) Job Board features WOTVS Corporate Members only. The Job Board is accessible by all, WOTVS Members and the public.Women of the Vine & Spirits (WOTVS) is the leading mission-driven global membership organization comprised of women and men committed to empowering and advancing women in the beverage alcohol industry. By championing women in the workplace, WOTVS is dedicated to shaping the beverage alcohol industry where the talents and perspectives of all women are not only valued but serve as a driving force for success and growth. Job Description: Our office clerk role will be responsible for handling customer orders for computer entry and solving complex customer service issues with customers and the sales management team. Office Clerk Job responsibilities: Provide excellent service and support to our customers and internal teams. Process and enter customer order overrides accurately and efficiently. Support customer service operations by processing customer credits and EDI orders. Create and maintain new product item records, ensuring accuracy and completeness of product data. Manage invoice scanning and maintain electronic records for efficient retrieval and audit purposes. Break down and organize invoice batches for processing. Investigate and resolve third-party ordering and system issues affecting the sales organization. Cancel outdated or unfulfilled will-call orders to maintain accurate order records. Assist with maintaining data integrity across multiple business systems. Partner with Sales, Warehouse, Purchasing, and Customer Service teams to resolve operational issues. Identify process improvement opportunities that increase efficiency and accuracy. Provide backup support for other customer service and operational functions as needed. Generate and send invoices to customers. Follow up with customers regarding overdue payments. Ensuring customer satisfaction by answering calls and responding to customer inquiries or requests in a timely manner. Working with sales consultants and managers for pricing overrides, special products, and problem resolution with customer accounts Handle multiple office duties such as incoming calls, customer service, meeting arrangements, etc. Assist customers and sales staff with new account set up and troubleshooting. Perform additional administrative and operational duties as assigned. You will need to have: 2+ years of relevant experience and/or a 2-year college degree Excellent communication skills both internally and externally and at all levels A passion for learning and growing with us. Proven ability to work independently and is reliable. Attention to detail is critical, accuracy is a must! Ability to find ways to increase efficiency. Effective problem-solving skills when encountering new and unique challenges. General knowledge of Microsoft Suite (Word, Excel, Outlook) Schedule: Monday to Friday 8:00-5:00pm Education: High school or equivalent (Preferred) Experience: Customer service: 2 years (Preferred) Johnson Brothers is an equal opportunity employer, committed to fair treatment and hiring based on qualifications. We prohibit discrimination based on race, color, religion, gender identity, sexual orientation, age, disability, military status, or any other protected status under applicable laws. Worker Sub-Type: Regular Time Type: Full time #J-18808-Ljbffr Women of the Vine & Spirits