Customer Success Manager

Sera Systems

Customer Success Manager

Remote (Central Time) | SaaS | Field Service Technology

Help Home Service Businesses Scale Smarter

At Sera Systems, we're transforming the way HVAC, plumbing, and electrical companies operate. Our AI-powered platform helps service businesses streamline scheduling, dispatching, customer communication, reporting, and profitability tracking so they can grow faster and operate more efficiently.

We're looking for a Customer Success Manager who thrives at the intersection of technology, customer relationships, and business operations. This is a highly consultative role where you'll partner directly with business owners and operational leaders to help them maximize value from our platform.

What You'll Do

Lead customers through onboarding, implementation, and long-term adoption
Configure solutions and guide clients through operational workflow improvements
Build trusted relationships with business owners, dispatch managers, and operational leaders
Conduct regular business reviews that demonstrate ROI and business impact
Monitor customer health, identify risks early, and drive retention
Serve as the voice of the customer, partnering with Product and Engineering teams to influence future enhancements
Document customer interactions and success plans within HubSpot
Help customers optimize scheduling, dispatching, communication, and profitability processes

What We're Looking For

2-4 years of experience in Customer Success, Account Management, Implementation, or SaaS Consulting
Experience managing a portfolio of SMB customers
Strong problem-solving skills and ability to translate technical concepts into practical business solutions
Proficiency with HubSpot or similar CRM/Customer Success platforms
Exceptional communication and relationship-building skills
Ability to manage multiple projects and customer priorities simultaneously
Experience supporting operational software or field service businesses is a plus

Why Join Sera?

Work directly with business owners and operational leaders
Influence product innovation through customer feedback
Join a fast-growing SaaS company during an exciting stage of growth
Make a measurable impact on customer success and company performance
Collaborate with a team that values ownership, transparency, and continuous improvement

About Sera Systems

Sera Systems delivers modern software built specifically for home service businesses. By combining automation, AI, and real-time business insights, we help contractors save time, increase profitability, and create exceptional customer experiences.

Apply

Vacancy posted 17 hours ago

Similar jobs that could be interesting for youBased on the Customer Success Manager in Des Moines, IA vacancy

Customer Success Manager
...Are you a proactive, customer-focused professional who enjoys building strong relationships? Do you like using data to help customers... ...would love to meet you! By joining our team as a Customer Success Manager, you will be responsible for proactive customer engagement,...
Suggested
Flexible hours
PolyWorks, Inc. Defunct
Des Moines, IA
4 days ago
Senior Customer Success Manager
...technology—and we do that by empowering our people to help create success for our customers.What Makes Q2 Special?Being as passionate about our people... ...an impact.SUMMARYQ2 is seeking a Senior Customer Success Manager dedicated to stewarding the success of a portfolio of...
Suggested
Full time
Work visa
Q2 Software
Des Moines, IA
3 days ago
Senior Customer Success Manager
$250k
...Job Overview: The Senior Customer Success Manager (Sr. CSM) is a key member of Exostar’s Go-To-Market team. In this role, you will partner closely with customers to deliver outstanding experiences, ensure they realize maximum value from the Exostar platform, and help...
Suggested
Remote work
Flexible hours
Exostar
Des Moines, IA
3 days ago
Technical Customer Success Manager
$112.3k - $143.6k
...About the Role Driivz is looking for a Technical Customer Success Manager (Technical CSM) to own and develop relationships with strategic enterprise customers. This role combines customer leadership, technical expertise, and business ownership. The Technical CSM...
Suggested
Local area
Remote work
Vontier Corporation
Des Moines, IA
2 days ago
Client Success Manager
...accommodation or an alternative application process. Client Success Manager Full Time Employee Group IA-Corporate, West Des Moines, IA, US... ...Supports Account Executives with client communication throughout customer lifecycle, assisting with client proposals as needed, and...
Suggested
Full time
Contract work
Work at office
Flexible hours
Stelter-Company
West Des Moines, IA
1 day ago
Client Success Manager
$100k - $125k
...is passionate about creating transformative change in healthcare. The Client Success Manager is part of the Datavant organization and is responsible for successful completion of all customer projects. The team coordinates efforts between internal resources and customers...
Datavant
Des Moines, IA
3 days ago
Client Partner
...expenses. The Opportunity This is a commission-based referral partnership, with Paladin Business. You already know people who manage IT or run businesses. Paladin helps those businesses and IT managers cut their telecom, connectivity, cloud, security, and...
Contract work
Paladin Companies
Des Moines, IA
17 hours ago
Client Project Manager
...Our client, a leading fintech platform serving the wealth management industry, is hiring a senior client delivery leader for its annuities business. You’ll own delivery across a portfolio of client implementations, lead the team doing the work, and be the person clients...
Full time
Atlas Search
Des Moines, IA
3 days ago
Industrial/Dealer Field Sales Account Executive
...keep jobsites running efficiently. Our success is built not only on the products we... ...treat our team members to how we serve our customers and vendor partners. Provide... ...for you. What You’ll Do Build and manage a sales pipeline to meet or exceed sales...
Full time
For contractors
Local area
Monday to Friday
Day shift
SouthernCarlson
Des Moines, IA
2 days ago
Customer Engagement Manager
$60k
...The Customer Engagement Manager is a key member of our Go-To-Market organization, focused on supporting and empowering our SMB customer base—... ...architects and engineers. In this role, you will help customers successfully engage with and realize value from their partnership with...
Full time
For contractors
Work experience placement
For subcontractor
Work at office
Local area
Remote work
Home office
Work visa
Dodge Construction Network
Des Moines, IA
1 day ago
Manager- CRM and Customer Marketing
...Position Summary The Manager of CRM Customer Marketing is responsible for leading the planning, development, and execution of customer-focused... ...reach and effectiveness -Establish clear goals and success metrics for all campaigns. -Analyze and report performance...
Full time
Van Wall Equipment
Urbandale, IA
3 days ago
Support Lead Part Time
$13 per hour
...RESPONSIBILITIES Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the... ...are quickly and efficiently placed on the sales floor Acts as Manager on Duty when needed, taking full responsibility for store operations...
Hourly pay
Part time
Local area
Flexible hours
Night shift
Weekend work
Afternoon shift
Five Below
West Des Moines, IA
2 days ago
Support Lead Part Time
$11.5 per hour
...Store Manager At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are... ...Responsibilities Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the...
Hourly pay
Part time
Local area
Flexible hours
Night shift
Weekend work
Afternoon shift
Five Below
Des Moines, IA
17 hours ago
Enterprise Client Director
...thought partner to a select set of GE HealthCare’s most critical customers, leading enterprise account planning and acting as a change... ...orchestrate across multiple, complex stakeholder groups and successfully shape an outcome Reside within assigned geography (Wisconsin...
Visa sponsorship
Work visa
Relocation package
GE Healthcare
Des Moines, IA
5 days ago
Engagement Manager - LE Diversified Industries
$122.8k - $184.2k
...hard work pay off, for our people, our customers, and the world around us. As a Fortune 5... ...0 company and a leading AI platform for managing people, money, and agents, we’re shaping... ...driven by a passion for our products and the success of our customers in implementing and...
Full time
Work at office
Local area
Remote work
Work from home
Home office
Flexible hours
Night shift
Workday
Des Moines, IA
6 days ago
Senior B2B Account Executive
$114k - $136k
...Executive: Under general supervision, manage the relationship with existing accounts and... ...long-term relationships with a defined customer base to ensure a high level of customer satisfaction... ...required. ~ Documented sales success in Post-Acute/DME/HME market, required....
Work at office
Inogen
Des Moines, IA
17 hours ago
NetSuite Account Manager - Emerging Markets - Austin
$24.09 - $38.51 per hour
...NetSuite includes financials, inventory management, HR, professional services automation, commerce, and more. Tens of thousands of customers all over the world trust NetSuite to give... ...everyone feels empowered and set up for success. We are seeking Sales Account...
Hourly pay
Contract work
Temporary work
Work at office
Flexible hours
3 days per week
Oracle
Des Moines, IA
17 hours ago
Business Account Executive
$35k - $71k
...Position Overview: Responsible for obtaining new and managing existing Video, HSD, and Phone Business accounts as well as Commercial... ...and services. Enter and maintain all leads and accounts in Customer Relationship Management (CRM)/Sales Management software....
Work experience placement
Work at office
Local area
Flexible hours
Afternoon shift
Mediacom Communications
Des Moines, IA
3 days ago
Senior Account Manager
$50k
...Communicate with your clients and stay on top of their needs. *Keep customers aware of latest and newest shows on our schedule.... ...Ability to travel to Trade Shows (Some Limited Travel) *Good Time Management Skills *Strong Phone Skills, and experience writing great emails...
Full time
Nationwide Expos
Des Moines, IA
1 day ago
Senior Account Executive
One of our top offices is hiring an Account Executive to join them - Des Moines Iowa. You will be working with a tenured team with over 100+ years of experience in the local marketplace. This role is a hunter role. If you enjoy driving new business development,...
Full time
Local area
Robert Half
Des Moines, IA
3 days ago
Account Manager
...A quickly growing, fast-paced Public Relations and Public Affairs firm is looking for a full-time Account Manager in our Des Moines, IA-based office. The primary role of the Account Manager is to provide flawless execution for clients. Flawless execution requires thoroughness...
Full time
Work at office
LS2group
Des Moines, IA
2 days ago
Account Executive - Entry Level Sales
$53k - $90k
...equipped with extensive training in Salesforce, sales process management, business development and more. Principal Duties and Responsibilities... ...analyze options with a large carrier portfolio, and provide a custom solution to mitigate household risk. Compensation Summary...
Full time
Local area
Goosehead Insurance
Des Moines, IA
2 days ago
Sr. Relationship Manager, Large Market - Retirement Solutions
$127k - $191k
...Principal builds financial tools that help our customers live better lives. We take pride in... ..., education.7+ years of relationship management experience and sales related experience... ...building and executing on a strategy, successfully dealing with ambiguity to drive results...
Hourly pay
Temporary work
Work experience placement
Work at office
Remote work
Night shift
Principal Financial Group
Des Moines, IA
3 days ago
Sales Development Manager - West Des Moines, IA
Job Title:Sales Development Manager - West Des Moines, IADepartment:Sales, Marketing & Product... ...responsible for contacting prospective customers and selling J.B. Hunt solutions for... ...clients, establishing a strategy for customer success, aligning internal teams to execute, and...
Full time
Contract work
Temporary work
Part time
Work experience placement
Local area
Visa sponsorship
Night shift
J.B. Hunt
West Des Moines, IA
6 days ago
Remote Transportation Support Coordinator Path to Dispatching
$865 - $1,195 per week
...service provider is seeking a Transportation Support Coordinator to work from home. This role involves assisting drivers and brokers, managing freight tasks, and ensuring effective communication. Ideal for individuals looking to enter the dispatching field, the position...
Remote work
Work from home
Flexible hours
American Logistics Authority
Des Moines, IA
28 minutes ago
Strategic Account Manager
$109.55k - $164.32k
...Sales (CA) Title: Strategic Account Manager - 124645 Onsite/Remote: Remote Position... ...strategic account plans for assigned customers. • Build relationships with executive... ...development, or related experience. • Proven success managing large, complex relationships....
Work experience placement
Remote work
Flexible hours
John Deere
Des Moines, IA
3 days ago
Key Account Executive
$147k - $260.7k
...scenarios to justify investments in expanded services. Forecast and manage the expansion revenue pipeline, including opportunity sizing,... ...client's business model, and demonstrated commitment to their success. Conduct quarterly business reviews (QBRs) and executive...
Full time
Contract work
Work experience placement
Internship
Local area
RSM International
Des Moines, IA
2 days ago
Named Account Manager - SLED
$264k - $363k
...geographies to solve big problems, stay close to our customers, and grow together. You will be part of a... ...values trust, accountability, and shared success where your work truly matters.Job SummaryYour CareerThe Named Account Manager - SLED is a significant driver of company...
Full time
Remote work
Visa sponsorship
Work visa
Palo Alto Networks
Des Moines, IA
3 days ago
Account Manager - Des Moines, Iowa
Job DescriptionAccount Manager - Remote based in Des Moines, IowaADM Ag Services & Oilseeds... ...account ownership of up to 500 core customers and prospects in a specified geographic... ...vulnerabilities to further the development and success of ADM to key internal stakeholdersLearn...
Hourly pay
Full time
Contract work
Work at office
Local area
Remote work
Worldwide
Flexible hours
ADM
Des Moines, IA
4 days ago
Account Executive
...Property & Casualty Account Executive to act as an outsourced risk manager for our valued clients and prospects. This role is pivotal in... ...existing accounts, as well as nurturing future accounts. The successful candidate will be the driving force leading the charge in risk...
Cottingham & Butler
Des Moines, IA
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!